Product (4)

Product growth doesn't just depend on acquiring new users; it also depends on engaging the ones you have and delivering an exceptional experience. Companies with fully engaged customers have a 55% higher share of revenue and 63% lower customer churn. You can optimize your user engagement with a better product experience. A good product experience

New product launches have to move the needle for a number of objectives: they need to add value for current customers, entice interested leads to learn more about your brand, and make a positive impact on high-level company goals. The ability to nail these objectives with a single product launch is what sets successful businesses apart

Stream is excited to announce a major performance boost for customers in the Asia-Pacific area, with our newest region now live in Mumbai, India. That brings us to five regions across the globe as we work to extend an extremely low-latency experience to Stream Chat users everywhere. App developers around the world choose to integrate

Even if you think metrics are boring, you know that they're essential. Product metrics are your window into all the critical touch points along the customer lifecycle. They help you contextualize the customer experience for your team and provide insight into how your products impact both customers and your business. Understanding which product metrics to

The Stream Chat API now supports deeper channel-level settings, adding flexibility and customization options that can be especially helpful for use cases like livestream chat. In most cases, Stream recommends defining channel settings and features at the higher channel type level, causing all channels of the same type to inherit the same settings. In certain

We ask a lot of our fitness and wellness apps. While some of them log our meals' macronutrients to keep diets on track, other apps track the pace of our weekend hike. Fitness and wellness apps keep us motivated, connect us with people who share similar fitness goals, and provide us with data such as

How can you really know what a customer needs? So much of their experience happens behind closed doors, internalized and influenced by their own perceptions of value. It's a little easier when you have a group of people together who share a similar experience or have similar needs. But you're always working with imperfect data.

When you're working to trace the origin of a bug that delays launch for your chat integration (or worse, affects your end users), every minute counts. That's why we're excited to announce an update that brings Stream Chat API event logging and error reporting into the Stream Chat Dashboard. The new Chat Logs

With Twilio Programmable Chat's end of life approaching, product and engineering teams that rely on this popular API face a difficult decision. Twilio's official guidance indicates that Programmable Chat's web and in-app chat functionality will roll into the omnichannel Conversations API. But the transition will require app developers to make manual code updates, and

This is the work-in-progress technical guide on how to migrate to Stream Chat from Twilio Programmable Chat. If you need assistance or want to discuss your migration privately with a technical expert, please get in touch with us at support@getstream.io. Twilio Programmable Chat EOL Notice Twilio has scheduled its Programmable Chat API end of life

Personalization comes in many flavors, and the data science team at Stream can help you build your own feeds personalization engine based on your specific needs. In conjunction with our analytics client we recommend tracking every event for every user, such as clicking on a link) we use both engagement and feed data to power

React Native is known today to be one of the highest performing cross-platform frameworks, saving developers time and money by using a single source code to support multiple operating systems. This framework will play a significant role in the future of hybrid mobile apps, which is why Stream did a major revamp of its React

What does the motorcycle maker Harley-Davidson and the bicycle clothes manufacturer Rapha have in common? It's not that both brands make products involving two wheels. The commonality is that both companies cultivate strong communities through a combination of in-person events, community-member perks, and apps that foster authentic connections among like-minded enthusiasts. Why are communities so

Dozens of new virtual event platforms launched at breakneck speed in 2020 to support the many events transitioning in-person gatherings to digital. Even established virtual event platforms geared into development mode in early 2020 to add competitive features and functionality (think: live streaming, in-app messaging, activity feeds, polls, dynamic networking, and more) to stand out

A lot of moving parts need to come together to bring a new product or feature to market. There are individual components to build, schedules to align, marketing campaigns to create, each requiring a considerable amount of work from your team. That's why it's no surprise that only 46% of product managers were able

Product management is one of the most effective strategies you have for building better products in the new year. Learn more in the article! What drives innovation? That question plagues product teams and product-driven organizations in every market. And the answer is never as straightforward as we would like. But one thing is clear: Having

What drives customers to make a purchase? Is it their perception of your product's value, your marketing and branding, your price? Or is there more to it than that? More than any other factor, convincing someone to hand over their hard-earned income is a matter of trust. And according to the Edelman Trust Barometer, trust

It's a difficult statistic to read: 70% of upstart tech companies fail. There are many reasons why tech companies shutter their doors, ranging from mismanagement to lack of funds. Sometimes, tech failures are inevitable. But having a great product that serves the unique needs of your customers and stands out from market competitors is a

According to a 2019 Roadmap.com survey, 50.3% of product managers think their company's overall strategy lacks clarity. Which makes sense: top-down directives, even those with merit, are often too nebulous to provide the kind of guidance teams need to drive results. So, how do you add in the necessary level of clarity and direction

Timing is everything. When you spend so much time conceptualizing, planning, and building new products for your customers, nailing the launch date is crucial. Release too early, and your product might not be ready for full customer engagement; release it too late, and someone else will beat you to market. Then why, according to a

Learning management systems are a type of education technology designed to enable educators to organize and distribute curriculum and coursework. Increasingly more school systems, teachers, universities, students, and parents use learning management systems (LMS) and similar platforms to power in-classroom, hybrid, or remote learning models. With increased public focus on learning management systems, product managers

A chat app generates many events throughout the day. Messages are sent and deleted, channels are created, users join them, and so on. Sometimes, it's essential to respond to these events automatically, for example, by triggering a bot message, billing a credit card, or calling a cab. Responding to these events through webhooks is one

As the landscape of virtual events evolves, organizers of trade shows, conferences, expositions, summits, keynotes, fundraising events, and even wedding planners grapple with choosing the best virtual event platform for their specific use case. Also called online venues, virtual event platforms help recreate or replicate in-person events in a digital setting. Arguably as (or more)

We are happy to announce the public v1.0 release of our React Native SDK for Activity Feeds. This release provides support for the latest Expo 40 and React Native 0.63. Quick links React Native Activity Feeds Tutorial Activity Feed Mobile App Highlights We decided to move away from Flow types due to the challenges we

Talking finance with a robot is about as complicated as it sounds: unlike the basic live chat experience you might find on a retail website, a good fintech AI chatbot requires advanced artificial intelligence and machine learning technology for both conversation (natural language processing) and meaningful financial analysis. Driven by these requirements, chatbots in

To understand the future of technology in education, we need to know what's happening now. We've seen recent changes in the industry that seem to be paving the way for a new wave of online learning for entrepreneurs, edtech developers, instructors, and learners alike. A deep dive into these changes can show what we might

Today's internet landscape is practically unrecognizable compared to the 1990s, when AOL, MSN, GeoCities, Hotmail, and other long-gone services reigned supreme. But if you look underneath modern user experiences and the compact, high-tech devices that deliver them, you might be surprised to find that some core backend functions remain relatively unchanged. One constant across all

According to a 2018 survey by PMI, approximately 52% of projects are completed on time. When you don't deliver on time, you lose out on any potential revenue that could be gained from a new product. If time and scope creep have a negative impact on your bottom line, why do so many projects fall

When you have important messages that you want to be able to see quickly, you can use the pinned messages feature. Pinned messages are flagged as special and can be set up so that you see them at the top of your folder, channel, conversation, etc. Pinned messages are used to share information and resources

A great customer experience sets your company apart. Good CX increases customer satisfaction, retention rates, and the potential for upsells. But a key part of the customer experience is the product experience. A user may feel like they made a good connection with your sales team, but if their experience with the product itself is

Learning management systems (LMS) are edtech tools designed to organize, store, and distribute online curriculum content to learners. They are extensively used by schools, teachers, administrators, universities, online education websites, and students to organize classwork and track course progress, and by businesses to guide employees through onboarding, training, or professional development. Learning management systems are

When Macromedia launched the Real-Time Messaging Protocol (RTMP) in the 1990s as the backbone of Flash, it established what would become the near-universal standard for multimedia streaming over the internet for more than 20 years. And although newer streaming protocols like HLS and MPEG-DASH are now used for the content distribution stages of the streaming

Message Markup Language (MML) enables you to build an interactive message experience. MML supports embedding elements as simple as a button to your message or as complex as date pickers and custom forms within your chat experience. MML also supports images, icons, and tables out of the box. The goal for MML is to provide

Few industries experienced such recent meteoric growth as virtual events. Defined as an organized meet-up that takes place online rather than in a physical location, virtual events are a vital tool for event organizers in 2021 and beyond. According to a report by the Professional Convention Management Association, 70% of event organizers moved either all

Live chat solutions have proven themselves key to boosting engagement, sales, and satisfaction across industries as diverse as retail ecommerce and B2B software. They help companies of all sizes extend their sales and support teams' capacity to provide personalized assistance in near real time. And it's not just businesses enjoying the increased efficiency: live

Children are going online earlier in life than ever. While they may be able to effortlessly drag, drop, and post updates on social networking sites, they haven't yet acquired the emotional maturity to use the internet mindfully. Technological ability without wisdom is one reason social media use is associated with an increased risk of depression,

In 2017, start-up darling OfferUp, fresh off a $130 million round of funding that set the company's valuation over $1 billion, was moving into a new 70,000-square-foot office near Seattle to accommodate a rapidly growing employee headcount. And the company needed some new furniture. Luckily, it knew just the place to look, eventually outfitting the

And to ensure you deliver the best value to your customers: start by evaluating the internal infrastructure your team uses. A software development kit (SDK) is a helpful toolbox for improving the value of your product offer for customers and improving the software development process for your team. The software development kit is one

The core subjects of mathematics, science, English, and history are critical to academic success. However, many institutions fail to teach essential skills for career development, such as effective email and video chat communication, managing client relations, and more. Danny Rubin, founder of Rubin Education, identified this learning gap while working as a broadcast journalist in

Tech stack decisions are unique to each edtech messaging solution, and it is up to product managers and developers to understand their specific requirements. Leveraging technology providers to support app development and user growth is key to building a scalable, reliable, and cost-effective tool for school systems, teachers, parents, and students. Recent edtech industry growth

According to a 2018 Stack Overflow survey, 85.4% of respondents said they use some form of the agile methodology to keep their teams on track. But what does it mean to be agile? There are a number of different frameworks, techniques, and processes that make up the agile methodology. With so many people adopting the

There are a lot of ways your product can fail. When your job as a product owner is to ensure that doesn't happen, it's important to verify that every part of your organization understands product development inside and out. That understanding is the key to creating a winning product experience for your customers. But taking

When buying or selling used items online, where is the first place people turn? Ask six people, and you may get six different answers. But a common option, or at least consideration, remains Craigslist. Perhaps because of its first-to-the-party status (est. 1995) and subsequent success, the company's brand remains sturdy decades later, maintaining an undeniable

A chat app generates a lot of data based on user interactions. In some cases, such as when you need to provide chat transcripts of a livestream event to the event organizer, it's essential to have easy access to that data in a flexible format. You can then transform the data into your preferred format

Follow these tips to create a user-friendly live chat experience that drives customer satisfaction without feeling intrusive.

If edtech tools were important to school systems and educators before 2020, they are now essential to engage students in remote or hybrid learning models. A new era of technology-dependent education calls for improved solutions and virtual classrooms to manage exponential user growth. This guide is a comprehensive roadmap of how to build an effective

For nearly two decades, Stephen Green has played a major role in reimagining the scope and direction of higher education among U.S. colleges and universities. Green currently serves as Chief Program Officer at Noodle Partners, the country's leading provider of online program management, where he develops innovative strategies to assist colleges and universities in providing

It's common in chat apps to encounter users who engage in disruptive behavior such as trolling or even scamming, especially as the chat community grows in user count. Stream Chat already provides many moderation tools to help you deal with these problematic users in specific ways. Stream Chat recently gained a new moderation tool to

Telemedicine is now the preferred channel for patients needing prescriptions and to treat minor illnesses; 80% of consumers have used a telemedicine app at least once. According to research by McKinsey, telemedicine app usage is 38 times higher than pre-COVID pandemic usage. People are realizing the benefits and convenience that come with virtual healthcare, and

What if we told you there was a way to do more with less? Sounds suspect, but for product teams, resource and time management are a vital part of the process. Lean product development is built on the idea that reducing waste is the key to building high-quality products faster. Lean product development is also

If you've ever taken an entry-level course at a public university, you know lectures can contain upwards of 500 students, making it next to impossible to get one-on-one time with your professor. Recognizing the communication challenges in higher education, entrepreneur Tade Oyerinde founded Campuswire, an intuitive website and app designed to connect professors with their

We tend to think of a product launch as the end of the development process. But the product development life cycle doesn't end with the release. Once your new product or feature is on the market, there's still a lot of work to do. Markets mature and your customers' needs change. Great products evolve

Releasing a new product or feature to market is a big deal. That single event is the culmination of a significant amount of work across every part of your team. With so much riding on that initial product experience, why are 45% of product launches delayed by at least a month, according to a 2019

There are thousands of apps and online tools designed to help students learn mathematics, but for math teacher and software developer Rob Percival, they all failed in one critical way: While most tools grade students after they complete a problem, few have the ability to indicate where they made a mistake in their work. Recognizing

We are proud to announce the public v2.0 availability of our React Native SDK for Stream Chat. This release provides many improvements to performance, better context, and prop support across the SDK features. Most importantly, the React Native SDK is now completely rewritten in TypeScript. With TypeScript growing in popularity over the last four years

Sometimes a product hits the market at the exact right time. It solves an existing problem elegantly or addresses a particular customer need. The company that releases this product is lauded for their success: for expertly predicting market trends and matching customer expectations of value. Other times, the product flops. Why? According to a

As your chat app grows in user count, it's expected to encounter users who misbehave and share content in undesirable ways. To help you deal with this issue most efficiently, Stream is continually building new moderation tools to help tackle these problems in specific ways. Stream's newest moderation tool is the shadow ban. Also known

Live chat is now the preferred support channel for customers between the ages of 18 and 49. Customers prefer to use live chat because they receive real-time support without having to wait for a live operator. They're able to get support at a time - and in a form - that's most convenient for them.

At the end of the day, what sets your company apart? Some might say branding, others experience. But when it all comes down to it, the answer is actually pretty simple: products. When a consumer chooses your company over another, your branding may have enticed them, and that experience might have swayed their opinion in

Whether it's a text to update your partner on dinner plans or a Slack message from your colleague following up on a new project, live chat messaging is everywhere. It's how we talk to one another for work, how we game together, how we follow up on purchases, and how we contact support. When your

In its simplest form, livestream chat is a real-time message board whose participants are communicating in the moment. The practice has gained significant popularity over the last several years, and is accelerating during the last six months, with apps like YouTube, Facebook, Instagram, Twitch, and Periscope all adopting the experience within their platforms. Live

Many companies that allow end-users to openly chat with one another open up a significant risk to unsavory and often harmful content within an application. The fine balance between open, unfiltered conversation, and an overbearing moderation system is one that Stream is acutely aware of. We're constantly releasing more and more robust tools to ease

From company-wide Zoom meetings to international conferences going digital, virtual events are here to stay. In fact, Will Smith and Kevin Hart just backed Run The World, a (pandemic-proof) virtual events startup. New! Stream now offers a Live Video Streaming API! Live events turned livestream, from political rallies to virtual concerts, are often

The Power of Images Employing user-generated content (UGC) is an effective way of engaging a brand's audience. When users are able to contribute content to assess a company's products or services, it creates trust among customers. Images have the power to leave a strong impact on end-users by providing samples and proofs of how certain

Messaging apps make it easy to communicate and connect with people around the world. However, with new ways to communicate and connect via technology, there are also new ways for your privacy and security to be breached. Private messages could potentially be read by third parties, the organizations behind the apps, and governments who collect

If a company adds chat to its app, it may have its own customer base. If you're building a SaaS application, one customer must not have access to the chat information of another customer, primarily if these customers exist within the same competitive landscape. For example, imagine if a company had both Nike and Adidas

About Betabrand Betabrand is an online women's apparel company known for Dress Pant Yoga Pants and other activewear for everything from work to travel. The brand's customers participate in the design process by voting on new clothing concepts and providing their feedback, helping the company bring the best new products to market based on their

However, finding a fair and direct comparison of Sendbird and your other top choices can be difficult with thousands of alternatives. It is essential to determine the budget, primary use case, and must-have features of your project and workflow before evaluating the competitive landscape of chat API offerings. To make things easier, we've rounded up

With the explosion of new technology in secure healthcare communications, there are many applications in the market that make communicating with patients easier, while also keeping their Protected Health Information (PHI) secure. While researching chat with PHI concerns in mind, I came across some really great HIPAA compliant chat apps that provide the functionality needed

Read on if you find yourself in this position, and want to learn more about the space and options available. What Is White-Label Chat White-label chat is considered any chat service provided by a chat vendor that doesn't show the vendor's logo, domain, or any other type of vendor-specific branding. The term white-label chat

Chat and messaging are becoming ever more critical for application success. When searching for a provider to enable in-app chat, you might compare Stream Chat with Twilio Chat. Twilio is a monster in the space of API-driven SMS support and email (through their acquisition of SendGrid), but their other APIs like voice, chat, video, and

There are a lot of options available when it comes to finding the right chat solution for your app. You'll likely evaluate the features, compliance standards, performance, and support plans of each provider, maybe adapting your use case to embrace the unique functionalities of your front runner. But while your use case may be flexible,

"From posting updates to commenting and more, Stream provided us with the most flexible and scalable solution for displaying all our user's activities. The Stream team made implementing our news feed solution a collaborative experience and ultimately the right decision for us." - Paul Chambers, Artist Evangelist at Sketchfab. Sketchfab's community consists of artists, designers,