Stream.io, Inc. (“us,” “we,” or Stream.io”) is committed to respecting the privacy rights of our customers (“Customers”) and their end users (“End Users”), as well as other users of the Stream.io newsfeed API and related services (“Services”) and the Stream.io websites, including (www.getstream.io) and any successor sites (collectively, “Websites” and each individually, a “Website”). We created this privacy policy (“Privacy Policy”) to give you confidence as you use the Services and Websites, and to demonstrate our commitment to fair information practices and the protection of privacy. This Privacy Policy is only applicable to the Services and Websites, and not to any other websites that you may be able to access from the Services Websites or any websites of the partners or Customers of Stream.io, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. Your use of the Websites and certain aspects of the Services are governed by this Privacy Policy and the Terms of Service and in some instances a Subscription Agreement by and between you and Stream.io. The use of information collected through our service shall be limited to the purpose of providing the service for which our Customer has engaged Stream.io.
When you visit the Websites, web servers collect information about your visit (known as “traffic data”), which is stored as anonymous, aggregate data. We use traffic data to learn more about visitors’ use of the Websites and to improve the quality of the content and functionality of the Websites, as well as to target our offerings to the people most interested in them based on their use of the Websites. In order to provide the Services to our Customers, Stream.io collects certain information and data about End Users (“End User Information”). Stream.io provides analyses of anonymized, aggregate End User Information to its Customers and to other third parties (“Analyzed Data”). Stream.io takes commercially reasonable efforts to ensure that Analyzed Data does not include any PII, as defined below
Personally identifiable information (“PII”) is information that can be used to identify an individual user, for example, a person’s name, home address, email address or phone number. We also, through third party services, collect billing information such as credit card number. We receive and store any PII users enter on our Websites, send to us in an email or voluntarily provide to us in any other way. We may also collect PII that is necessary to fulfill Stream.io’s legitimate interests, which will be described to you at the time of collection. WE will use this information for the purposes of which it was collected.
In order for you to access certain Services, we may require you to provide us with certain PII, such as your name, phone number and e-mail address. You may also provide Stream.io with certain optional information at your sole discretion (“Optional Information”). For the purpose of this Privacy Policy, all Optional Information that you provide us will be deemed PII.
The use of PII collected through our Websites shall be limited to the purposes of providing the Services to process any applicable payment and communicate with you as needed in connection with the Services.
Use of the Services does not require that Stream.io’s customers provide to Stream.io, and Stream.io requests that its Customers do not provide to it, any PII relating to their End Users. End Users should be aware, however, that Stream.io’s Customers may request such information from End Users in order to enable their use of and access to the Services and such PII may be included in the End User Information provided to Stream.io. To the extent Stream.io does receive any PII as part of the End User Information, Stream.io shall make reasonable efforts, consistent with the terms of this Privacy Policy, to maintain the confidentiality of such PII.
As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We may combine this automatically collected log information with other information we collect about you. We do this to improve marketing, analytics, and site functionality.
Technologies such as: cookies, beacons, tags and scripts are used by Stream.io and our marketing partners, affiliates, analytics, and marketing service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use cookies to remember users’ form submitted information. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.
Our Website may now or in the future include social media features, such as the Facebook “like” button and widgets, such as the “share this” button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policies of the company providing them.
When you send e-mail or other communications to Stream.io, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. Stream.io may also use PII for various purposes, including without limitation to:
You may choose to stop receiving marketing emails or other informational emails from us by following the unsubscribe instructions included in these emails or you can contact us at legal@getstream.io. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your account with us (if you have one) and our business dealings with you.
Stream.io may share PII with any third parties in the following limited circumstances:
Except as otherwise provided in this Privacy Policy, we will keep your PII private and will not share it with third parties, unless we believe in good faith that disclosure of your PII or any other information we collect about you is necessary to: (1) comply with applicable laws, or a court order or other legal process; (2) protect the rights, property or safety of Stream.io or another party; (3) enforce our Terms of Service (or applicable Subscription Agreement) or (4) respond to claims that any posting or other content violates the rights of third parties.
The security of your PII is important to us. We follow reasonable and appropriate security measures and standards to protect the PII submitted to us, both during transmission and once we receive it. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data. Although we make good faith efforts to store PII in a secure operating environment that is not open to the public, you should understand that there is no such thing as complete security, and we do not guarantee that there will be no unintended disclosures of your PII. If we become aware that your PII has been disclosed in a manner not in accordance with this Privacy Policy, we will use reasonable efforts to notify you of the nature and extent of the disclosure (to the extent we know that information) as soon as reasonably possible and as permitted by law. If we need, or are required, to contact you concerning any event that involves information about you, we may do so by email, telephone, or mail.
You must promptly notify us if your PII is lost, stolen, or used without permission. In such an event, we will remove that PII from your account and update our records accordingly.
We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your PII we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
As a registered user of the Websites, you can modify or delete some of the PII you have included in your profile by logging in and accessing your account. You cannot, however, change your username once you have registered. Upon your request, Stream.io will use commercially reasonable efforts to delete your account and the PII in your profile; however, it may be impossible to remove your account without some residual information being retained by Stream.io. We will respond to your request to access within 30 days. We may withhold information where the search for that information would require disproportionate effort or have a disproportionate effect to, for example, the cost of providing the information, the time it would take to retrieve the data, or how difficult it may be to obtain the information requested. To exercise your rights under these provisions, please contact us at the “Contact” details below. When we receive your requests, we may ask you to verify your identity before we can act on your request.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at legal@getstream.io. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
In accordance with applicable data protection laws, you may have the right to request: access to, rectification, and erasure of your PII; restriction of processing of PII; objecting to certain processing of PII; and the right to data portability. Where any processing of PII is solely dependent upon your consent, you have the right to withdraw such consent at any time. Where you believe that we have not processed your PII in accordance with applicable data protection laws, you may lodge a complaint with the respective supervisory authority or data protection regulator. The provision of PII by you will be for contractual, marketing, or analytical purposes as referred to in this Privacy Policy. If we do not have access to such PII from you, then we will not be able to undertake certain Services for you.
Stream.io is based in the United States of America. If you are from a country outside of the United States of America with laws governing data collection, use, and disclosure that may differ from U.S. law and you provide PII to us, please note that any PII that you provide to us may be transferred to the United States of America. By providing your PII, where applicable law permits, you hereby specifically and expressly consent to such transfer and processing and the collection, use, and disclosure set forth herein or in any terms and conditions related to the use of and access to the Website or Services.
Stream.io safeguards and enables the global transfer of PII in a number of ways. The following describes some of the protections that are taken with regard to data originating from certain countries:
In compliance with the Privacy Shield Principles, Stream.io commits to resolve complaints about your privacy and our collection or use of your PII. EU individuals with questions or concerns about our use of PII or our Privacy Policy should submit a written request to us using the information in the “Contacts” section below.
If your question or concern is not satisfied through this process we are further committed to refer unresolved Privacy Shield complaints to JAMS, an independent dispute resolution provider located in the United States. Information about how to file a complaint with JAMS related to our Privacy Shield program can be found at https://www.jamsadr.com/eu-us-privacy-shield. The services of JAMS are provided at no cost to you. Under certain circumstances, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
Stream.io commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship. We have further committed to cooperate with the panel established by the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning human resources data transferred from Switzerland in the context of the employment relationship.
Our Website may offer publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
To request removal of your PII from our blog or community forum, contact us at legal@getstream.io. In some cases, we may not be able to remove your PII, in which case we will let you know if we are unable to do so and why.
We may display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at legal@getstream.io.
Our Websites includes links to other websites whose privacy practices may differ from those of Stream.io. If you submit PII to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Stream.io collects information under the direction of its Customers, and has no direct relationship with the individuals whose personal data it processes. Where Stream.io collects information on behalf of its Customers, Stream.io shall be considered the processor of such information.
Stream.io may transfer PII to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Privacy Policy regarding notice and agreements with our Customers.
Stream.io has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Stream.io’s Customer (the data controller). If the Customer requests Stream.io to remove the data, we will respond to their request within 30 business days.
Stream.io will retain personal data we process on behalf of our Customers for as long as needed to provide services to our Customers. Stream.io will also retain and use this PII as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any comments, concerns or questions about this Privacy Policy, send us an email at legal@getstream.io.
Last Updated on May 15, 2019