Case Studies

EdTech Enterprise Chooses Stream Over Sendbird To Streamline Communication for Millions of Users

Challenge: Australia's leading school management software provider, Compass Education, needed to streamline communication for its three million daily active users, including teachers, school staff, parents, and students. But, building an in-house chat solution would be a resource-heavy lift for the enterprise and delay its product roadmap. Strategy: The team began vetting chat API vendors and
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6 min read

Revolutionizing Job Recruitment with Glints and Stream Chat

Challenge: Traditional job portals relied heavily on email-centric application processes, often resulting in delayed responses and cumbersome interactions. Glints aimed to differentiate itself by adopting a chat-based interface, allowing job seekers to engage directly with hiring managers in real-time conversations. Strategy: Ying Cong Seah spearheaded Glints' transition towards a chat-based recruitment model, leveraging technologies like
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3 min read

Jigsaw Finds Reliable, Scalable Development Partner In Stream Chat

Focused on fostering connections beyond superficial appearances, Jigsaw strategically transitioned from PubNub to Stream Chat to enhance its user experience and seize an opportunity to rebuild its chat functionality from the ground up. This case study delves into the motivations behind this shift, the implementation experience, and the transformative impact on user engagement. About Jigsaw
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3 min read

Telemedicine App Leverages Chat to Create Engaging Healthcare Experiences

Challenge: Medecision wanted to help its customers connect with patients faster and provide a more engaging care experience. The company's engineering team began building an in-house chat solution but ran into feature development and scalability issues. Strategy: The Medecision team pivoted away from its in-house build strategy in favor of integrating a ready-made component. They
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3 min read

Pocket Gems Successfully Migrates Millions of Users to Stream Chat

Challenge: Pocket Gems sought a new chat solution to integrate with its mobile storytelling game, Episode. However, it posed a challenge to seamlessly transition millions of players to a more reliable, scalable, and supportive chat provider. Strategy: After carefully evaluating alternative chat providers, Pocket Gems chose to migrate from its existing solution to Stream's iOS,
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5 min read

Stream Makes Scalability Possible for Revolutionary Dating App Zaya

Challenge: Zaya built text-only chat in-house but quickly received user feedback about the need for more interactivity and multimedia capabilities. Engineering the requested features in-house would have taken at least six months, so the app's CEO and Co-Founder needed to evaluate third-party integrations. Strategy: Zaya chose Stream after reviewing its impressive SDK documentation, pricing, and
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3 min read

Southeast Asia’s Leading FinTech App Increases User Engagement by 30% with Stream

Challenge: Ajaib wanted to better serve its community of investors by upgrading the platform's in-app UX and messaging functionality. However, the company's existing chat provider was inflexible on pricing, and the existing in-house activity feeds infrastructure was resource-consuming, challenging to maintain, and did not yield the desired user engagement results. Strategy: Ajaib found Stream and
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4 min read

Global Sports Management Software Replaces In-House Messaging with Stream Chat

Challenge: Teamworks needed to upgrade its in-house messaging solution to better serve international customers and reduce engineering costs and the burden on customer support. Strategy: From the first sales call, it was clear to Teamworks that Stream could support their unique use case. Upon further review, they found the chat API and React and React
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5 min read

Auto Moderation Reduces In-App Phishing Attempts & Harmful Content by 90% for Sports Card Marketplace

Challenge: After integrating Stream's Chat API to connect its community of sports memorabilia collectors and hobbyists, CollX's user retention rates skyrocketed by 75%. Recognizing the value of the app's loyal user base, Director of Operations Alexander Liriano considered the safety of CollX's user experience as a top priority. But, to effectively scale moderation efforts, Liriano
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4 min read