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In addition to names and contact details, the stolen information also included passport and Medicare data. The company attributed the data breach to a sophisticated cyberattack, but further investigation reports revealed that Optus used an API that "did not require authorisation …

Telehealth use skyrocketed during the global Coronavirus pandemic — and the telemedicine market is still experiencing unprecedented growth. But staying ahead of the competition in a rapidly growing and changing industry isn’t easy, especially for web and app developers in the hea…

But what’s the best way to get in touch with them? We’ll cover the difference between chat and SMS, their use cases, benefits, and limitations of each to help you decide which method of user outreach is right for your app.  What is SMS? Short message service (SMS) are text messag…

Now you just sit back, relax, and watch as conversions rise and chat engagement goes up!  Just kidding. We all know it’s not that simple. To increase chat engagement and impact your bottom line, you need to leverage the right chat techniques. Whether you use in-app chat for custo…

The features you choose can play a huge role in user retention and loyalty. If your app doesn’t let a user do what they want to do, they’re less likely to keep using it. By exploring and researching social media app features that increase engagement, you can get a better idea of …

Case in point: users began leaving Twitter quickly after Elon Musk purchased the site in October 2022. Twitter competitor Mastodon gained 10,801 users the day after Musk took over. People leave social media apps for many reasons, such as a lack of trust in leadership, to improve …

Introducing in-app communication to your software product can help you increase engagement and retain customers.  But building such a feature from scratch is a resource-intensive task. By using communications APIs, you gain access to pre-built and customizable features instantly.…

Clubhouse was an invite-only, iOS-only app where users could join audio chat rooms around industry in-groups, listen to famous speakers, and raise their metaphorical hands to join in the discussion. An invite was a symbol of social status. Less than three years later, it’s no mor…

But with the right approach, smaller apps can come in and take some of the market share from the bigger guys. The social media app space is constantly evolving and growing, offering many opportunities for companies that want to build a social media app product. There’s a right so…

"Fintechs are popular, yet few are profitable," opined Capgemini’s World Fintech Report 2021. Every financial technology company needs to make money and a sound business model is the fulcrum upon which a fintech company can scale. These five fintech business models can help you c…

In the late 1600s, the first personal ads were printed in a newspaper and released into the world. Fast forward a few centuries, and today we use online dating to do the very same thing. Unlike newspapers, apps provide us with more dating options. They allow us to be more selecti…

Financial technology companies raised $210 billion in financial investments in 2021. This is the second-highest annual total ever recorded. Now is an excellent time to take advantage of the market by learning how to build a fintech application. In this guide, we outline the step-…

No matter where you are in the world, you can use devices and software that enable real-time communication. It feels so easy and simple!  Yet how these messages are exchanged is a bit more complex than hitting the send button. Relaying messages from one part of the world to anoth…

But, there are three major unexpected costs of choosing to shoulder the entire engineering process in-house. If your team is weary of integrating out-of-the-box components, learn what it’s costing you below. 1. Competitive Advantage An average of 1,042 new apps are added to the A…

As of 2021, there were over 26,000 fintech startup companies globally, compared to just over 12,000 startups in 2018. The fintech market is expected to reach nearly $700 billion by 2030. In this saturated market, it can be challenging to stand out. The features you add to your ap…

Many sites are still using outdated communication channels like phone or email. But consumers want a live chat option. According to a report by Kayako, many consumers would spend as much as $500 extra per month with companies that provide easy live chat experiences. And in the sa…

However, the increasingly digital world demands a seamless care experience for all parties. The global telehealth market is expected to grow to $101.2B in 2023 and compound at an annual growth rate of 24% til 2030. The introduction of HIPAA-regulated digitized protected health in…

When you create a live stream video application, you should aim to create an experience that gives your users confidence in the safety of using it. It’s easy to focus on how your app will look, but it’s important to give extra attention to certain safety aspects that can make you…

In 2022 the install-to-purchase conversion rate for non-gaming apps was 5.5%, while for gaming apps, it was just 2.6%. What counts as a conversion will vary depending on your app’s functionality. But in general, in-app conversions are events or actions a user takes in the app, su…

Unfortunately, gaming communities can turn toxic. What should be a place for players to connect over a shared love of a game becomes a hostile environment filled with harassment and intimidation. Trolls, bad actors, and bots harass other players, post offensive or discriminatory …

But as the video calling app market becomes more saturated, knowledge is power. Keeping conversations private and data safe and secure is top of mind for most users. Knowing the risks of unsafe video calling, the best security features to look for, and having a few trusted option…

If you’re currently struggling with hosting virtual classes for students, you’re not alone. Many teachers and students are frustrated with online learning. In a McKinsey survey, 83% of U.S.-based teachers rated online learning a six or below out of 10 compared to real-life classe…

According to CB Insights 2021 State of Venture Report, venture capital investments reached a record high of more than $600 billion last year. And venture capital investors didn’t just make more investments in 2021 than they did in 2020; they also gave each recipient more capital.…

Today, over 300 million people use dating apps, with about 20 million of those people paying for premium features. But how do you grab a slice of this competitive and fast-growing market that is set to reach over $8.4 billion in annual revenue by 2024? The key is differentiating …

A lot of dating apps on the market, like Tinder or Hinge, are too general and casual for serious singles to be able to find "The One." They don’t appeal to a specific demographic, which makes it hard for people who know exactly what they want to make a meaningful connection. You …

Delivery apps have taken the market by storm, with an expected revenue annual growth rate of over 8% and $291 billion USD in market volume by 2027. It’s no surprise—they’re convenient, save time, and are easy to use. With a few clicks, a delivery app can get your favorite dish or…

But far too many logistic apps end up with feature-bloated and buggy user interfaces that don’t solve real problems. This guide can help you develop the right logistic application and find product-market fit. Start With Your Problem and Market Research Understanding the problem h…

What is a Live Streaming App? A live stream is multi-media digital content broadcasted by one host and transmitted to many viewers over the Internet in real-time. It can feature live events, like sports, news, a security camera feed, or on-demand content, like TV and movies. Vide…

What is HIPAA?  The Health Insurance Portability and Accountability Act (HIPAA) of 1996 protects patient privacy and provides easy access to their medical records. While medical appointments are typically held in person, the telehealth industry has boomed over the past few years.…

However, for good reasons, they’re not always the most popular among remote employees. Often, video conferences come with many technical issues. Nuisance, such as background noise or low video quality, can ruin the productivity of a conversation while making the meeting feel less…

User acquisition is integral to growing your product and customer base. But that’s just the first part: success depends on retaining those existing users and keeping them engaged in the long term. As Brian Balfour, former VP of growth at HubSpot, once said: "If your retention is …

Companies realize that investing in their community can deliver huge benefits — since 2020, there’s been a 22% increase in organizations with a dedicated Community team. Building a thriving SaaS community takes a significant investment of time and resources — especially for start…

Research from Microsoft shows that over 52% of people are considering switching to a fully remote or hybrid job. Working from home became our new normal within just a few years. As a result, many companies have studied how remote work directly impacts employee productivity. With …

Remote onboarding has its challenges. It’s hard to convey your company values and culture through virtual communications and an inconsistent remote onboarding experience. Consider a first day in person: When a new hire walks into an office on their first day, they’re usually gree…

Video conferencing is essential for remote teams to not let distance get in the way of effective communication. However, your business might not want to pay for a web conferencing service right now, especially if you’re on a tight company budget. The problem with using free video…

It’s always been possible to build beautiful chat applications on desktop and web using Flutter and Stream Chat with our core or low-level client chat packages. But, users can now target desktop and web using our UI package, enabling you to get the complete Stream Chat experience…

Stats show that app users in the US, on average, uninstall 43% of the apps they install on their phones after 30 days. It’s why mobile apps must shift their focus to improve retention to set themselves up for long-term success.  The truth is that user acquisition isn’t enough to …

According to research by Microsoft, over 53% of people are currently considering switching to a hybrid or remote job. However, this push for remote work brings up new challenges that in-person managers have never faced: How do you communicate effectively with employees when you’r…

Video conferencing technology is essential to nearly every modern business, from managing remote teams to closing deals across time zones. There are several ways audio and video calls can form a stable connection, one being peer-to-peer (P2P). This real-time communication solutio…

Ninety-five percent of employees believe that having good relationships with co-workers is important to create a happy and productive work environment. However, remote work can sometimes make building co-worker friendships a bit tricky. The responsibility of team building often f…

By the end of 2022, it’s estimated that 25% of all job vacancies will be remote. Apart from the improvement in work-life balance and increased benefits, remote work has the potential to be advantageous for both companies and employees. However, old concerns remain for management,…

It won’t matter how many users download your app if they don’t understand how it works or how they can maximize its benefits. And since half of all mobile apps get deleted within one month of downloading, you won’t have long to win users over and earn their loyalty. The fastest w…

Over the last few months, our React Native team has been making substantial improvements to the React Native Chat SDK. Among bug fixes and other minor changes, this release introduces two new features: offline support and enhanced debugging capabilities. Offline Support Offline s…

High installs mean nothing if you can’t retain your new users in the long term. In fact, according to AppsFlyer, American app users uninstall 43% of the apps they download on their phone within 30 days.  Indeed, app retention isn’t something you have direct control over. After al…

The Home Shopping Network (HSN) pioneered live commerce in the ’70s, which means we’re due for an eCommerce renaissance right about now. By blending entertainment with instant purchasing, live shopping offers brands, retailers, and online marketplaces the opportunity to build str…

To help you out, we’ve listed our top picks of the best APIs you can use to build the best online marketplace possible. These APIs will help improve your customer engagement and retention by optimizing the most critical aspects of your online marketplace, from the second the cust…

The shift from office to home has called for a rearrangement of employee engagement strategies, communication channels, and company dynamics so employees can acclimate to a new office landscape. In a remote workspace, improving the employee experience (EX) means relying on new te…

It’s a helpful pulse check on the growth of a product and trends in user behavior. And it gives insight into how many people check your product and the perceived value from the interaction. But keep in mind that not all apps should use DAU as a measure of success. This is because…

The combination of data and storytelling is a powerful one. Steve Jobs once said, “The most powerful person in the world is the storyteller. The storyteller sets the vision, values, and agenda of an entire generation that is to come.” A user scenario is a tool to imagine a user’s…

Did you know that 71% of app users churn in the first ninety days after downloading an app? Keeping users engaged can be tough, especially when time is precious and users are impatient to resolve actions quickly. Yet, making the effort to include features for user engagement is i…