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Many sites are still using outdated communication channels like phone or email. But consumers want a live chat option. According to a report by Kayako, many consumers would spend as much as $500 extra per month with companies that provide easy live chat experiences. And in the sa…

However, the increasingly digital world demands a seamless care experience for all parties. The global telehealth market is expected to grow to $101.2B in 2023 and compound at an annual growth rate of 24% til 2030. The introduction of HIPAA-regulated digitized protected health in…

When you create a live stream video application, you should aim to create an experience that gives your users confidence in the safety of using it. It’s easy to focus on how your app will look, but it’s important to give extra attention to certain safety aspects that can make you…

In 2022 the install-to-purchase conversion rate for non-gaming apps was 5.5%, while for gaming apps, it was just 2.6%. What counts as a conversion will vary depending on your app’s functionality. But in general, in-app conversions are events or actions a user takes in the app, su…

Unfortunately, gaming communities can turn toxic. What should be a place for players to connect over a shared love of a game becomes a hostile environment filled with harassment and intimidation. Trolls, bad actors, and bots harass other players, post offensive or discriminatory …

But as the video calling app market becomes more saturated, knowledge is power. Keeping conversations private and data safe and secure is top of mind for most users. Knowing the risks of unsafe video calling, the best security features to look for, and having a few trusted option…

If you’re currently struggling with hosting virtual classes for students, you’re not alone. Many teachers and students are frustrated with online learning. In a McKinsey survey, 83% of U.S.-based teachers rated online learning a six or below out of 10 compared to real-life classe…

According to CB Insights 2021 State of Venture Report, venture capital investments reached a record high of more than $600 billion last year. And venture capital investors didn’t just make more investments in 2021 than they did in 2020; they also gave each recipient more capital.…

Today, over 300 million people use dating apps, with about 20 million of those people paying for premium features. But how do you grab a slice of this competitive and fast-growing market that is set to reach over $8.4 billion in annual revenue by 2024? Use this guide to build a d…

A lot of dating apps on the market, like Tinder or Hinge, are too general and casual for serious singles to be able to find "The One." They don’t appeal to a specific demographic, which makes it hard for people who know exactly what they want to make a meaningful connection. You …

Delivery apps have taken the market by storm, with an expected revenue annual growth rate of over 8% and $291 billion USD in market volume by 2027. It’s no surprise—they’re convenient, save time, and are easy to use. With a few clicks, a delivery app can get your favorite dish or…

But far too many logistic apps end up with feature-bloated and buggy user interfaces that don’t solve real problems. This guide can help you develop the right logistic application and find product-market fit. Start With Your Problem and Market Research Understanding the problem h…

What is a Live Streaming App? A live stream is multi-media digital content broadcasted by one host and transmitted to many viewers over the Internet in real-time. It can feature live events, like sports, news, a security camera feed, or on-demand content, like TV and movies. Vide…

What is HIPAA?  The Health Insurance Portability and Accountability Act (HIPAA) of 1996 protects patient privacy and provides easy access to their medical records. While medical appointments are typically held in person, the telehealth industry has boomed over the past few years.…

However, for good reasons, they’re not always the most popular among remote employees. Often, video conferences come with many technical issues. Nuisance, such as background noise or low video quality, can ruin the productivity of a conversation while making the meeting feel less…

User acquisition is integral to growing your product and customer base. But that’s just the first part: success depends on retaining those existing users and keeping them engaged in the long term. As Brian Balfour, former VP of growth at HubSpot, once said: "If your retention is …

Companies realize that investing in their community can deliver huge benefits — since 2020, there’s been a 22% increase in organizations with a dedicated Community team. Building a thriving SaaS community takes a significant investment of time and resources — especially for start…

Research from Microsoft shows that over 52% of people are considering switching to a fully remote or hybrid job. Working from home became our new normal within just a few years. As a result, many companies have studied how remote work directly impacts employee productivity. With …

Remote onboarding has its challenges. It’s hard to convey your company values and culture through virtual communications and an inconsistent remote onboarding experience. Consider a first day in person: When a new hire walks into an office on their first day, they’re usually gree…

Video conferencing is essential for remote teams to not let distance get in the way of effective communication. However, your business might not want to pay for a web conferencing service right now, especially if you’re on a tight company budget. The problem with using free video…

It’s always been possible to build beautiful chat applications on desktop and web using Flutter and Stream Chat with our core or low-level client chat packages. But, users can now target desktop and web using our UI package, enabling you to get the complete Stream Chat experience…

Stats show that app users in the US, on average, uninstall 43% of the apps they install on their phones after 30 days. It’s why mobile apps must shift their focus to improve retention to set themselves up for long-term success.  The truth is that user acquisition isn’t enough to …

According to research by Microsoft, over 53% of people are currently considering switching to a hybrid or remote job. However, this push for remote work brings up new challenges that in-person managers have never faced: How do you communicate effectively with employees when you’r…

Video conferencing technology is essential to nearly every modern business, from managing remote teams to closing deals across time zones. There are several ways audio and video calls can form a stable connection, one being peer-to-peer (P2P). This real-time communication solutio…

Ninety-five percent of employees believe that having good relationships with co-workers is important to create a happy and productive work environment. However, remote work can sometimes make building co-worker friendships a bit tricky. The responsibility of team building often f…

By the end of 2022, it’s estimated that 25% of all job vacancies will be remote. Apart from the improvement in work-life balance and increased benefits, remote work has the potential to be advantageous for both companies and employees. However, old concerns remain for management,…

It won’t matter how many users download your app if they don’t understand how it works or how they can maximize its benefits. And since half of all mobile apps get deleted within one month of downloading, you won’t have long to win users over and earn their loyalty. The fastest w…

Over the last few months, our React Native team has been making substantial improvements to the React Native Chat SDK. Among bug fixes and other minor changes, this release introduces two new features: offline support and enhanced debugging capabilities. Offline Support Offline s…

High installs mean nothing if you can’t retain your new users in the long term. In fact, according to AppsFlyer, American app users uninstall 43% of the apps they download on their phone within 30 days.  Indeed, app retention isn’t something you have direct control over. After al…

The Home Shopping Network (HSN) pioneered live commerce in the ’70s, which means we’re due for an eCommerce renaissance right about now. By blending entertainment with instant purchasing, live shopping offers brands, retailers, and online marketplaces the opportunity to build str…

To help you out, we’ve listed our top picks of the best APIs you can use to build the best online marketplace possible. These APIs will help improve your customer engagement and retention by optimizing the most critical aspects of your online marketplace, from the second the cust…

The shift from office to home has called for a rearrangement of employee engagement strategies, communication channels, and company dynamics so employees can acclimate to a new office landscape. In a remote workspace, improving the employee experience (EX) means relying on new te…

It’s a helpful pulse check on the growth of a product and trends in user behavior. And it gives insight into how many people check your product and the perceived value from the interaction. But keep in mind that not all apps should use DAU as a measure of success. This is because…

The combination of data and storytelling is a powerful one. Steve Jobs once said, “The most powerful person in the world is the storyteller. The storyteller sets the vision, values, and agenda of an entire generation that is to come.” A user scenario is a tool to imagine a user’s…

Did you know that 71% of app users churn in the first ninety days after downloading an app? Keeping users engaged can be tough, especially when time is precious and users are impatient to resolve actions quickly. Yet, making the effort to include features for user engagement is i…

What was once a safety precaution, remote medical appointments, events, classrooms, and meetings are now popular and even preferred alternatives to in-person communication and transacting. Your app will need to incorporate an element of video chat to stay competitive. Luckily, vi…

While the benefit of these standalone functionalities is clear, there are plenty of solutions working behind the scenes, like social preferences, geo-location, and usage history that enhance UX even more. Mobile APIs make these advancements possible and affordable for engineers t…

However, as Steve Jobs said, “Some people think design means how it looks. But of course, if you dig deeper, it’s really how it works.” Ultimately, your app’s UX design will be what converts repetitive and engaged users. A good UX design caters to a customer’s needs by enhancing …

If users feel dissatisfied or have bad experiences with your product for too long without checking in with how the user is doing, they’ll leave before you can make the improvements they want. In fact, according to research by Zendesk, 76% of customers are willing to switch to a c…

Research from Gartner predicts that by the end of 2022, 70% of customer interactions will involve technologies like chatbots and mobile messaging. It doesn’t stop there. More and more companies are already adopting chatbots as part of their customer service experience. According …

But you need to identify them. Otherwise, you could be tracking or prioritizing metrics that don’t actually help you improve your app’s performance. In some cases, only looking at these vanity metrics can make you collect misleading insights about your target user. This blog post…

A north star metric is a company’s primary metric to measure its app’s success. Sean Ellis, entrepreneur and founder of GrowthHackers, was the first person to coin the term. “The North Star Metric is the single metric that best captures the core value that your product delivers t…

It is the responsibility of online platforms to create a safe environment its users can trust, enjoy, and recommend to others. When businesses fail to moderate user-generated content, they risk alienating their audience and contributing to churn. Many businesses are looking to Tr…

Stream is excited to announce a new version of our React Native Chat SDK. This release makes it easy to add full video file/attachment support out of the box to your chat application without needing to go through a time-consuming SDK upgrade. Your end users can now upload, send, …

And user retention is low. Within a month of downloading an application, somewhere between 87% and 97% of its users will abandon it. The key to mitigating this high risk of churn? Meet the needs of the app’s users. But when it comes time to make advancements to the app, not all u…

However, too much churn could signify something wrong with your app experience. As Lincoln Murphy, founder of Sixteen Ventures, says: “Churn is a symptom of a deeper, underlying disease; that disease is a failure to ensure your customers achieve their Desired Outcome.” Also, chur…

Trolls, bad actors, and even bots can dismantle trust within video game communities by harassing other players and posting offensive or spammy content within the chat platform. Moderating multiplayer video game chat is essential to mitigating the harmful effects of toxic content …

The RICE score model is a feature prioritization technique that helps you make better decisions for your roadmap based on various factors. Intercom first developed the method when it wanted to make better decisions in its product roadmap and manage its feature ideas. The RICE pri…

However, months after your mobile app’s release, you notice a recurrent problem: customers aren’t engaging with your app. That’s when you’ll need an effective in-app marketing strategy. In-app marketing refers to any message or marketing campaign that you send to active users whi…

Improving developers’ lives is one of the primary goals at Stream–from our SDKs, tooling, and documentation, we always work with our community to build features developers love using. Today, we are excited to share a project we have been working on with the team at Firebase. Toge…