How HotelBuddy Powers a Contactless Guest Experience

Nearly every part of the travel industry has been transformed by mobile technology. Airline passengers arrive at their gate with tickets already on their phones. Taxis are summoned using ride-sharing apps such as Lyft or Uber, where passengers message their driver directly. Scann…

The Top 3 Requirements for Developing a PCI DSS Compliant Chat App

The modern consumer demands convenience. Last year, over two billion people completed their transactions online, with sales surpassing the $4.2 trillion mark. Enabling your customers to make in-app purchases and payments is no longer considered nice to have; it’s expected. But wi…

Why Chat is Essential for This Startup Travel App

Whether it be for business or pleasure, traveling can often feel lonely: Travelers are typically surrounded by other people, but making that first connection can be difficult. While waiting for a flight in a crowded airport, William Cooper, co-founder of the startup travel app Ab…

How An Ecuador-Based Fitness Startup Builds Community Using Chat

Camila Landivar says that her mom, Paula, has always had a magnetic personality. In her work as a fitness instructor, she’s not only able to motivate people to do one more pushup, but also she inspires them to follow a more holistic and healthy lifestyle outside of the gym. That’…

Proactive Chat 101: Best Practices, Benefits, Use Cases & More

When you walk into a brick-and-mortar retail store, chances are that a store employee will approach you to make a personal connection, and ask if you need help finding a specific item. This common retail practice opens the door for salespeople to connect with customers, answer qu…

How This Telehealth Startup Connects Patients & Dermatologists

Dermatologists rely on visual assessment to diagnose and treat skin conditions, and since most patients have a phone with a camera in their pocket, telehealth tools that enable patients to capture and send images of skin lesions to their doctor seem like a no brainer. But to gaug…

New Stream Chat Edge Infrastructure Reduces Latency by up to 5x

Stream is proud to announce that our new Edge API Infrastructure is now available to all Stream Chat customers. This represents a major performance improvement for platforms built with Stream that serve users on multiple continents. Unlike other messaging services hosted on tradi…

Exceptional Customer Support: Why This Dating App Migrated to Stream Chat From an Alternative Chat Provider

Online dating in the United States is big business. An estimated 1,500 apps are available for download on Google Play and the Apple App Store, and studies suggest that by 2024, 53.3 million Americans will use internet dating services. Online dating options abound, with many apps …

What is In-App Messaging?

Mobile app adoption is at an all-time high. According to App Annie’s recent State of Mobile industry report, mobile app downloads reached 218 billion in 2020 — up 7% from the year prior. This translates to $143 billion in consumer app spending and 3.5 trillion consumer minutes sp…

Enterprise Live Chat: Top 3 Challenges to Scale

Businesses face unique challenges when it comes to scaling enterprise live chat. While building basic messaging functionality with just a couple hundred users may be relatively straightforward for nimble startups, as apps acquire thousands, hundreds of thousands, and even million…

Twilio Programmable Chat EOL: Considering Alternative Chat APIs

With Twilio Programmable Chat’s end of life approaching, product and engineering teams that rely on this popular API face a difficult decision. Twilio’s official guidance indicates that Programmable Chat’s web and in-app chat functionality will roll into the omnichannel Conversat…

Twilio Programmable Chat Migration Guide

This is the work-in-progress technical guide on how to migrate to Stream Chat from Twilio Programmable Chat. If you need assistance or want to discuss your migration privately with a technical expert, please get in touch with us at support@getstream.io. Twilio Programmable Chat E…

5 Secure Messaging Myths

Messaging, whether it be through SMS/MMS text messages, email, or a messaging app, is a core way humans communicate with each other worldwide. According to CTIA, a trade association for the U.S. wireless communications industry, Americans sent 2.1 trillion SMS text messages in 20…

10 Top APIs for Learning Management Systems

Learning management systems are a type of education technology designed to enable educators to organize and distribute curriculum and coursework. Increasingly more school systems, teachers, universities, students, and parents use learning management systems (LMS) and similar plat…

26 Best Virtual Event Platforms on The Market

As the landscape of virtual events evolves, organizers of trade shows, conferences, expositions, summits, keynotes, fundraising events, and even wedding planners grapple with choosing the best virtual event platform for their specific use case. Also called online venues, virtual …

Feature Announcement: Quoted Replies

Quoted replies is a useful feature when you want to reply to a specific message in 1:1 chats or when you want to quote someone on your replies in group chats. The ability to quote and reply to specific messages in a conversation makes it easier to keep track of things, especially…

36 EdTech Statistics & Facts: The State of Technology in Education

To understand the future of technology in education, we need to know what’s happening now. We’ve seen recent changes in the industry that seem to be paving the way for a new wave of online learning for entrepreneurs, edtech developers, instructors, and learners alike. A deep dive…

Feature Announcement: Pinned Messages

When you have important messages that you want to be able to see quickly, you can use the pinned messages feature. Pinned messages are flagged as special and can be set up so that you see them at the top of your folder, channel, conversation, etc. Pinned messages are used to shar…

Why These 20 Platforms are the Best Learning Management Systems on the Market

Learning management systems (LMS) are edtech tools designed to organize, store, and distribute online curriculum content to learners. They are extensively used by schools, teachers, administrators, universities, online education websites, and students to organize classwork and tr…

The Future of Virtual Events: How 5 Top Platforms Boost Attendee Engagement

Few industries experienced such recent meteoric growth as virtual events. Defined as an organized meet-up that takes place online rather than in a physical location, virtual events are a vital tool for event organizers in 2021 and beyond. According to a report by the Professional…

Why Natterhub’s Kid-Friendly Design Makes Edtech More Effective

Children are going online earlier in life than ever. While they may be able to effortlessly drag, drop, and post updates on social networking sites, they haven’t yet acquired the emotional maturity to use the internet mindfully. Technological ability without wisdom is one reason …

Feature Announcement: Enforce Unique Reaction

Reactions are a fun way to interact in chat apps quickly and are featured in almost all of them. However, some apps handle reactions slightly differently than others. For example, Slack allows a user to add several different reactions to a message. On the other hand, iMessage onl…

Q&A: How Edtech is Filling Student Learning Gaps

The core subjects of mathematics, science, English, and history are critical to academic success. However, many institutions fail to teach essential skills for career development, such as effective email and video chat communication, managing client relations, and more. Danny Rub…

Top Tech Tools to Build Best-in-Class Edtech Solutions

Tech stack decisions are unique to each edtech messaging solution, and it is up to product managers and developers to understand their specific requirements. Leveraging technology providers to support app development and user growth is key to building a scalable, reliable, and co…

Q&A: How This Edtech Entrepreneur Fosters Global Classrooms

To put it mildly, higher education institutions contend with many moving parts. With hundreds of faculty members, thousands of students, and many millions of dollars at stake, systems, and procedures can become complicated and confusing, sometimes dimming the experience for those…

Live Chat Best Practices for Sales & Customer Service

Follow these tips to create a user-friendly live chat experience that drives customer satisfaction without feeling intrusive.

Education App Development 101: What to Consider When Building a Custom Edtech Solution

If edtech tools were important to school systems and educators before 2020, they are now essential to engage students in remote or hybrid learning models. A new era of technology-dependent education calls for improved solutions and virtual classrooms to manage exponential user gr…

Q&A: Why This Edtech Exec Prioritizes Affordability & Quality

For nearly two decades, Stephen Green has played a major role in reimagining the scope and direction of higher education among U.S. colleges and universities. Green currently serves as Chief Program Officer at Noodle Partners, the country’s leading provider of online program mana…

Why Chat is Key to Customer Connection & Retention

Even before you enjoy your morning cup of coffee, apps likely influence your day. From guided meditation (cue the soothing voice of Headspace’s Andy Puddicombe) to incrementally learning how to speak Spanish, modern life is tightly intertwined with apps. They have the potential t…

Q&A: How This Edtech CEO is Solving the Classroom Communication Dilemma

If you’ve ever taken an entry-level course at a public university, you know lectures can contain upwards of 500 students, making it next to impossible to get one-on-one time with your professor. Recognizing the communication challenges in higher education, entrepreneur Tade Oyeri…

Building vs. Buying In-App Chat: The Ultimate Guide to Weighing Cost, Risk, & Other Product Roadmap Decisions

In-app chat has quietly revolutionized the way users communicate. Chat is now integral to daily life, building communities, connecting patients with doctors, selling products, solving customers’ problems, helping fans rally around their teams, and giving students the tools they n…

How This AI-Powered Edtech is Contending with Growth

There are thousands of apps and online tools designed to help students learn mathematics, but for math teacher and software developer Rob Percival, they all failed in one critical way: While most tools grade students after they complete a problem, few have the ability to indicate…

Announcing the Release of Stream’s React Native v2.0 SDK

We are proud to announce the public v2.0 availability of our React Native SDK for Stream Chat. This release provides many improvements to performance, better context, and prop support across the SDK features. Most importantly, the React Native SDK is now completely rewritten in T…

How In-App Chat Avoids Customer Service Frustration

If you’ve ever attempted to communicate with customer service over an automated chatbot, chances are you’ve been stuck in the maddening, Sisyphean loop of customer service hell rife in slow response times, vague answers to your questions, and desperate pleas to connect with a rea…

60 Live Chat Statistics From the Leaders in Sales & Support

For the last decade, institutions have implemented new technologies and gathered user feedback to provide consumers with the best possible experience. One communication channel that has maintained its place in delivering online support is live chat. Major changes are happening in…

Consumers Stop Using Apps Due to Data Concerns. In-App Messaging Can Help.

We live in an age where data security, safety, and privacy are of significant importance — and for a good reason. Millions reported identity theft in 2019. Consumer data is regularly stolen from reputable, well-known companies. Estimates suggest hackers attempt to steal user data…

Why Strong Community Supercharges App Engagement

Much to the tech industry’s chagrin, in 2012, Facebook announced it acquired Instagram for $1 billion. Many believed the then-fledgling photo-sharing app was worth nowhere near its hefty price tag, as the two-year-old company was pre-revenue. But Facebook bet Instagram’s worth wa…

How Live Chat Support Makes Scaling Customer Engagement Easy

Whether it’s a text to update your partner on dinner plans or a Slack message from your colleague following up on a new project, live chat messaging is everywhere. It’s how we talk to one another for work, how we game together, how we follow up on purchases, and how we contact su…

Top Reasons Live Chat is an Essential Tool for Medical Device Companies

Software as a Service or “SaaS” integration has grown over the last several years, generating nearly $85B in 2019 and projected to reach $250B by 2021. API-driven services like Live Chat can be easily and quickly integrated into existing apps and provide companies a strategic adv…

Industry Spotlight: Telemedicine

Telemedicine is making a noticeable impact on patients and healthcare providers around the world. If you haven’t used these types of services lately, you may be surprised at the current scope of virtual health capabilities. Traditional use cases for telemedicine include primary c…

The Current Landscape for Mental Health Telemedicine

According to the Centers for Disease Control (CDC), mental health is “our emotional, psychological, and social well-being.” The CDC linked worsening mental health conditions to stress caused by the current COVID-19 pandemic. With a growing demand for safe and convenient access to…

Stream Chat and API-Driven Telemedicine Services

One of the largest growing segments within the telecommunication space is telehealth and telemedicine. Prior to the COVID-19 outbreak, we saw claims that “Telehealth is growing with a forecasted market increase of 16.8 percent from 2017 to 2023” according to the Arizona Telemedic…

Message Translation, Multi-Tenancy Chat and New Regions – Swift Chat

In June 2020, Stream Chat’s Swift SDK received three updates: 2.2.3, 2.2.4, and 2.2.5. These updates bring us further in the mission of providing high-quality chat experience for iOS apps. Let’s go through the highlights. Message Translation With this feature, introduced in 2.2.5…

Message Translation – i18n

Message Translation With Stream Chat, messages can now be translated on-demand or automatically. In turn, users speaking different languages can communicate in the same channel. Enabling Message Translation By default, message translation is not enabled. However, users can ask St…

10 Most Secure Messaging Apps – The Best Platforms & Solutions

Messaging apps make it easy to communicate and connect with people around the world. However, with new ways to communicate and connect via technology, there are also new ways for your privacy and security to be breached. Private messages could potentially be read by third parties…

Announcing Multi-Tenant Support & Teams for Chat

If a company adds chat to its app, it may have its own customer base. If you’re building a SaaS application, one customer must not have access to the chat information of another customer, primarily if these customers exist within the same competitive landscape. For example, imagi…

10 HIPAA Compliant Chat Apps – Live Chat, Text Messaging & Video

With the explosion of new technology in secure healthcare communications, there are many applications in the market that make communicating with patients easier, while also keeping their Protected Health Information (PHI) secure. While researching chat with PHI concerns in mind, …

White-Label Chat for Cloud Messaging

Cloud messaging is a service that enables developers to send messages between servers and client applications. With cloud messaging, developers leverage the infrastructure of a reliable cloud messaging provider such as Stream to deliver messages and notifications to their platfor…

Build vs. Buy: Chat for Customer Support

There are plenty of ready-made solutions on the market to get your customer support (CS) operation off the ground quickly, but they’re not without their drawbacks. Building a bespoke customer support interface can provide more customization and flexibility but at a higher develop…

How to Build a Strong Community: In-App Chat vs. Third-Party Messaging

When we compare an app with a social environment to one without, the latter sees lower user engagement rates, a higher cost-per-install (CPI), and more frequent churn. Enabling users to chat amongst themselves creates a sense of community that doubles as a powerful acquisition an…