Consumers Stop Using Apps Due to Data Concerns. In-App Messaging Can Help.

We live in an age where data security, safety, and privacy are of significant importance — and for a good reason. Millions reported identity theft in 2019. Consumer data is regularly stolen from reputable, well-known companies. Estimates suggest hackers attempt to steal user data…

Why Strong Community Supercharges App Engagement

Much to the tech industry’s chagrin, in 2012, Facebook announced it acquired Instagram for $1 billion. Many believed the then-fledgling photo-sharing app was worth nowhere near its hefty price tag, as the two-year-old company was pre-revenue. But Facebook bet Instagram’s worth wa…

How Live Chat Support Makes Scaling Customer Engagement Easy

Whether it’s a text to update your partner on dinner plans or a Slack message from your colleague following up on a new project, live chat messaging is everywhere. It’s how we talk to one another for work, how we game together, how we follow up on purchases, and how we contact su…

Top Reasons Live Chat is an Essential Tool for Medical Device Companies

Software as a Service or “SaaS” integration has grown over the last several years, generating nearly $85B in 2019 and projected to reach $250B by 2021. API-driven services like Live Chat can be easily and quickly integrated into existing apps and provide companies a strategic adv…

Industry Spotlight: Telemedicine

Telemedicine is making a noticeable impact on patients and healthcare providers around the world. If you haven’t used these types of services lately, you may be surprised at the current scope of virtual health capabilities. Traditional use cases for telemedicine include primary c…

Stream Chat and API-Driven Telemedicine Services

One of the largest growing segments within the telecommunication space is telehealth and telemedicine. Prior to the COVID-19 outbreak, we saw claims that “Telehealth is growing with a forecasted market increase of 16.8 percent from 2017 to 2023” according to the Arizona Telemedic…

Message Translation, Multi-Tenancy Chat and New Regions – Swift Chat

In June 2020, Stream Chat’s Swift SDK received three updates: 2.2.3, 2.2.4, and 2.2.5. These updates bring us further in the mission of providing high-quality chat experience for iOS apps. Let’s go through the highlights. Message Translation With this feature, introduced in 2.2.5…

Message Translation – i18n

Message Translation With Stream Chat, messages can now be translated on-demand or automatically. In turn, users speaking different languages can communicate in the same channel. Enabling Message Translation By default, message translation is not enabled. However, users can ask St…

10 Most Secure Messaging Apps – The Best Platforms & Solutions

Messaging apps make it easy to communicate and connect with people around the world. However, with new ways to communicate and connect via technology, there are also new ways for your privacy and security to be breached. Private messages could potentially be read by third parties…

Announcing Multi-Tenant Support & Teams for Chat

If a company adds chat to its app, it may have its own customer base. If you’re building a SaaS application, one customer must not have access to the chat information of another customer, primarily if these customers exist within the same competitive landscape. For example, imagi…

10 HIPAA Compliant Chat Apps – Live Chat, Text Messaging & Video

With the explosion of new technology in secure healthcare communications, there are many applications in the market that make communicating with patients easier, while also keeping their Protected Health Information (PHI) secure. While researching chat with PHI concerns in mind, …

White-Label Chat for Cloud Messaging

Cloud messaging is a service that enables developers to send messages between servers and client applications. With cloud messaging, developers leverage the infrastructure of a reliable cloud messaging provider such as Stream to deliver messages and notifications to their platfor…