Product : Chat (2)

But what's the best way to get in touch with them? We'll cover the difference between chat and SMS, their use cases, benefits, and limitations of each to help you decide which method of user outreach is right for your app.  What is SMS? Short message service (SMS) are text messages that can be up

Now you just sit back, relax, and watch as conversions rise and chat engagement goes up!  Just kidding. We all know it's not that simple. To increase chat engagement and impact your bottom line, you need to leverage the right chat techniques. Whether you use in-app chat for customer support or as a way for

"Fintechs are popular, yet few are profitable," opined Capgemini's World Fintech Report 2021. Every financial technology company needs to make money and a sound business model is the fulcrum upon which a fintech company can scale. These five fintech business models can help you choose the best way to monetize your fintech offering. 1. Recurring

No matter where you are in the world, you can use devices and software that enable real-time communication. It feels so easy and simple!  Yet how these messages are exchanged is a bit more complex than hitting the send button. Relaying messages from one part of the world to another is possible in part thanks

Many sites are still using outdated communication channels like phone or email. But consumers want a live chat option. According to a report by Kayako, many consumers would spend as much as $500 extra per month with companies that provide easy live chat experiences. And in the same report, consumers said they would more likely

However, the increasingly digital world demands a seamless care experience for all parties. The global telehealth market is expected to grow to $101.2B in 2023 and compound at an annual growth rate of 24% til 2030. The introduction of HIPAA-regulated digitized protected health information (PHI) data and patient resources profoundly impacted the industry. This boon

Video conferencing technology is essential to nearly every modern business, from managing remote teams to closing deals across time zones. There are several ways video and voice calls can form a stable connection, one being peer-to-peer (P2P). This real-time communication solution is a popular choice among users who prioritize security, bandwidth, and a lightweight architecture

The Home Shopping Network (HSN) pioneered live commerce in the ’70s, which means we’re due for an eCommerce renaissance right about now. By blending entertainment with instant purchasing, live shopping offers brands, retailers, and online marketplaces the opportunity to build stronger engagement and loyalty with their audience. What is Live Commerce? Live commerce combines the

Research from Gartner predicts that by the end of 2022, 70% of customer interactions will involve technologies like chatbots and mobile messaging. It doesn’t stop there. More and more companies are already adopting chatbots as part of their customer service experience. According to data from Mordor Intelligence, the chatbot market expects to grow 34% from

Trolls, bad actors, and even bots can dismantle trust within video game communities by harassing other players and posting offensive or spammy content within the chat platform. Moderating multiplayer video game chat is essential to mitigating the harmful effects of toxic content on players, communities, and the game studio itself. What is In-Game Chat? In-game

Machine Learning Engineer Chiara Caratelli covers how Natural Language Processing (NLP) technology can be leveraged to identify and moderate commercial spam at DeveloperWeek Europe 2022. Whether you’re attending a virtual event or watching your favorite gamer on a live stream, communicating via chat is a great way to engage with fellow participants, the host, and

Now, with VR gaming tech, players can virtually lose themselves in alternate realities. In what could be the most significant era in human history, with technology evolving at lightning speed, inquiring minds want to know where gaming will go from here. One of the most accurate ways to predict what will happen is to look

What is Chat Moderation? Chat moderation is the act of reviewing and regulating user-generated messages and content posted on a platform to ensure it’s not inappropriate or otherwise harmful to the brand's reputation or its users. Why is Chat Moderation Important? Chat is paramount to building a strong sense of trust and safety with your

Only two years later, 16% of companies worldwide are operating business as usual without a single office space. Technology has been a boon to the success of newly remote teams. Project management, document storage, and goal-setting tools have enabled workers to reimagine processes while remaining productive, so much so that 77% of remote employees consider

If you’ve ever participated in a public online chat that’s suddenly inundated with identical messages encouraging you to click on a certain link, you’ve experienced the frustration of commercial spam. In addition to being annoying for chat users, commercial spam also deteriorates the quality of a chat, lowers the trust and safety rating of your

What is a Virtual Marketplace? The instant access to customer reviews, the negotiable prices, and the extraordinary convenience of marketplace apps is enough to give the behemoth of e-commerce a run for its money. Unlike conventional e-commerce sites, the responsibility of maintaining inventory, shipping logistics, product images, descriptions, and pricing falls on the seller. The

From playing poker to going all-in on your favorite thoroughbred, online gambling sites enable people from around the world to place bets on traditional casino games, novel games, and sports teams alike. The online gambling industry is rapidly growing, and every year more players are logging in to strike it rich. Online gambling garnered $59B

More product teams than ever before are choosing to buy app functionality from an API/SDK provider rather than building it from the ground up. According to a Nordic APIs report, three in four professional app developers rely on third-party APIs to easily incorporate tough-to-code features into apps. Often, the decision to buy an off-the-shelf solution

This new take on a traditionally isolating activity is made possible by the rise of chat solutions for video games. Not only do gamers love the sense of community and camaraderie that chatting with other players creates, but thanks to in-game chat, studios also enjoy the benefits of their users being more engaged, translating to

Like many great startups, FanScout started by identifying a problem. For developer David Brear, this problem occurred during a weekend trip in New York City. Brear wanted to catch the Washington Capitals playing the New York Rangers in a sports bar — an important ice hockey game. But after visiting several bars, he couldn’t find

Whether you’re strategizing a plan of attack with your teammates or simply looking to catch up with old pals over a game, a user-friendly communications tool can exponentially improve your favorite pastime and be the perfect alternative to in-game chat. In this article, we’ll cover the top ten best gaming chat apps that’ll help you

There are plenty of ready-made solutions on the market to get your customer support (CS) operation off the ground quickly, but they’re not without their drawbacks. Building a bespoke customer support interface can provide more customization and flexibility but at a higher development cost. This article covers CS fundamentals, the primary support channel, and will

When we compare an app with a social environment to one without, the latter sees lower user engagement rates, a higher cost-per-install (CPI), and more frequent churn. Enabling users to chat amongst themselves creates a sense of community that doubles as a powerful acquisition and retention tool you’ll want in your arsenal. A tight community

Nearly every part of the travel industry has been transformed by mobile technology. Airline passengers arrive at their gate with tickets already on their phones. Taxis are summoned using ride-sharing apps such as Lyft or Uber, where passengers message their driver directly. Scannable QR codes provide access to museums, art exhibits, sporting events, and concerts.

The modern consumer demands convenience. Last year, over two billion people completed their transactions online, with sales surpassing the $4.2 trillion mark. Enabling your customers to make in-app purchases and payments is no longer considered nice to have; it’s expected. But with great UX comes great responsibility, and protecting cardholder data (CHD) should be at

Whether it be for business or pleasure, traveling can often feel lonely: Travelers are typically surrounded by other people, but making that first connection can be difficult. While waiting for a flight in a crowded airport, William Cooper, co-founder of the startup travel app Abord, noticed the potential for a platform that could initiate conversations

Camila Landivar says that her mom, Paula, has always had a magnetic personality. In her work as a fitness instructor, she’s not only able to motivate people to do one more pushup, but also she inspires them to follow a more holistic and healthy lifestyle outside of the gym. That’s why in early 2020, Camila

When you walk into a brick-and-mortar retail store, chances are that a store employee will approach you to make a personal connection, and ask if you need help finding a specific item. This common retail practice opens the door for salespeople to connect with customers, answer questions about products, guide customers toward exactly what they

Dermatologists rely on visual assessment to diagnose and treat skin conditions, and since most patients have a phone with a camera in their pocket, telehealth tools that enable patients to capture and send images of skin lesions to their doctor seem like a no brainer. But to gauge the size, growth rate, and types of

Today's digital world has gone global—app users expect the ability to communicate with those on the other side of the world as easily as they can with a local user. When they experience delays in real-time communication, it can hurt UX and negatively impact metrics like user engagement, satisfaction, and churn. Your app needs an

Online dating in the United States is big business. An estimated 1,500 apps are available for download on Google Play and the Apple App Store, and studies suggest that by 2024, 53.3 million Americans will use internet dating services. Online dating options abound, with many apps supporting different interests, geographical locations, and religious values. But

Businesses face unique challenges when it comes to scaling enterprise live chat. While building basic messaging functionality with just a couple hundred users may be relatively straightforward for nimble startups, as apps acquire thousands, hundreds of thousands, and even millions of users, live chat performance suffers without the right tech stack. Even minor performance issues

With Twilio Programmable Chat’s end of life approaching, product and engineering teams that rely on this popular API face a difficult decision. Twilio’s official guidance indicates that Programmable Chat’s web and in-app chat functionality will roll into the omnichannel Conversations API — but the transition will require app developers to make manual code updates, and

This is the work-in-progress technical guide on how to migrate to Stream Chat from Twilio Programmable Chat. If you need assistance or want to discuss your migration privately with a technical expert, please get in touch with us at support@getstream.io. Twilio Programmable Chat EOL Notice Twilio has scheduled its Programmable Chat API end of life

Since the introduction of first-gen consumer messaging apps like AIM in the 1990s, chat has solidified its role as a mainstream method of communication. In many situations, users choose chat or instant messaging apps over other ways of contacting each other. Chat’s asynchronous nature eliminates the urgency and pressure of a phone call, but it

Messaging, whether it be through SMS/MMS text messages, email, or a messaging app, is a core way humans communicate with each other worldwide. According to CTIA, a trade association for the U.S. wireless communications industry, Americans sent 2.1 trillion SMS text messages in 2019, up 52 billion from the year prior; WhatsApp was delivering 100

Learning management systems are a type of education technology designed to enable educators to organize and distribute curriculum and coursework. Increasingly more school systems, teachers, universities, students, and parents use learning management systems (LMS) and similar platforms to power in-classroom, hybrid, or remote learning models. With increased public focus on learning management systems, product managers

As the landscape of virtual events evolves, organizers of trade shows, conferences, expositions, summits, keynotes, fundraising events, and even wedding planners grapple with choosing the best virtual event platform for their specific use case. Also called online venues, virtual event platforms help recreate or replicate in-person events in a digital setting. Arguably as (or more)

Quoted replies is a useful feature when you want to reply to a specific message in 1:1 chats or when you want to quote someone on your replies in group chats. The ability to quote and reply to specific messages in a conversation makes it easier to keep track of things, especially in larger group

To understand the future of technology in education, we need to know what’s happening now. We’ve seen recent changes in the industry that seem to be paving the way for a new wave of online learning for entrepreneurs, edtech developers, instructors, and learners alike. A deep dive into these changes can show what we might

When you have important messages that you want to be able to see quickly, you can use the pinned messages feature. Pinned messages are flagged as special and can be set up so that you see them at the top of your folder, channel, conversation, etc. Pinned messages are used to share information and resources

Learning management systems (LMS) are edtech tools designed to organize, store, and distribute online curriculum content to learners. They are extensively used by schools, teachers, administrators, universities, online education websites, and students to organize classwork and track course progress, and by businesses to guide employees through onboarding, training, or professional development. Learning management systems are

Few industries experienced such recent meteoric growth as virtual events. Defined as an organized meet-up that takes place online rather than in a physical location, virtual events are a vital tool for event organizers in 2021 and beyond. According to a report by the Professional Convention Management Association, 70% of event organizers moved either all

Children are going online earlier in life than ever. While they may be able to effortlessly drag, drop, and post updates on social networking sites, they haven’t yet acquired the emotional maturity to use the internet mindfully. Technological ability without wisdom is one reason social media use is associated with an increased risk of depression,

Reactions are a fun way to interact in chat apps quickly and are featured in almost all of them. However, some apps handle reactions slightly differently than others. For example, Slack allows a user to add several different reactions to a message. On the other hand, iMessage only allows a single reaction per message. That

The core subjects of mathematics, science, English, and history are critical to academic success. However, many institutions fail to teach essential skills for career development, such as effective email and video chat communication, managing client relations, and more. Danny Rubin, founder of Rubin Education, identified this learning gap while working as a broadcast journalist in

Tech stack decisions are unique to each edtech messaging solution, and it is up to product managers and developers to understand their specific requirements. Leveraging technology providers to support app development and user growth is key to building a scalable, reliable, and cost-effective tool for school systems, teachers, parents, and students. Recent edtech industry growth

To put it mildly, higher education institutions contend with many moving parts. With hundreds of faculty members, thousands of students, and many millions of dollars at stake, systems, and procedures can become complicated and confusing, sometimes dimming the experience for those involved. Enter Tower Education Technologies. Led by CEO Debra Siler, Tower aims to simplify

Follow these tips to create a user-friendly live chat experience that drives customer satisfaction without feeling intrusive.

If edtech tools were important to school systems and educators before 2020, they are now essential to engage students in remote or hybrid learning models. A new era of technology-dependent education calls for improved solutions and virtual classrooms to manage exponential user growth. This guide is a comprehensive roadmap of how to build an effective

For nearly two decades, Stephen Green has played a major role in reimagining the scope and direction of higher education among U.S. colleges and universities. Green currently serves as Chief Program Officer at Noodle Partners, the country's leading provider of online program management, where he develops innovative strategies to assist colleges and universities in providing

Even before you enjoy your morning cup of coffee, apps likely influence your day. From guided meditation (cue the soothing voice of Headspace’s Andy Puddicombe) to incrementally learning how to speak Spanish, modern life is tightly intertwined with apps. They have the potential to make you healthier, happier, and more productive (OK, and sometimes less

If you’ve ever taken an entry-level course at a public university, you know lectures can contain upwards of 500 students, making it next to impossible to get one-on-one time with your professor. Recognizing the communication challenges in higher education, entrepreneur Tade Oyerinde founded Campuswire, an intuitive website and app designed to connect professors with their

In-app chat has quietly revolutionized the way users communicate. Chat is now integral to daily life, building communities, connecting patients with doctors, selling products, solving customers’ problems, helping fans rally around their teams, and giving students the tools they need to learn. As consumers, we hardly even notice it. Instead, we notice when chat isn’t

There are thousands of apps and online tools designed to help students learn mathematics, but for math teacher and software developer Rob Percival, they all failed in one critical way: While most tools grade students after they complete a problem, few have the ability to indicate where they made a mistake in their work. Recognizing

We are proud to announce the public v2.0 availability of our React Native SDK for Stream Chat. This release provides many improvements to performance, better context, and prop support across the SDK features. Most importantly, the React Native SDK is now completely rewritten in TypeScript. With TypeScript growing in popularity over the last four years

If you’ve ever attempted to communicate with customer service over an automated chatbot, chances are you’ve been stuck in the maddening, Sisyphean loop of customer service hell rife in slow response times, vague answers to your questions, and desperate pleas to connect with a real human. Chatbots are a key way many companies filter queries

Live chat is now the preferred support channel for customers between the ages of 18 and 49. Customers prefer to use live chat because they receive real-time support without having to wait for a live operator. They're able to get support at a time --- and in a form --- that's most convenient for them.

We live in an age where data security, safety, and privacy are of significant importance — and for a good reason. Millions reported identity theft in 2019. Consumer data is regularly stolen from reputable, well-known companies. Estimates suggest hackers attempt to steal user data every 39 seconds. It’s no wonder why concerns about data privacy

Whether it’s a text to update your partner on dinner plans or a Slack message from your colleague following up on a new project, live chat messaging is everywhere. It’s how we talk to one another for work, how we game together, how we follow up on purchases, and how we contact support. When your

In June 2020, Stream Chat's Swift SDK received three updates: 2.2.3, 2.2.4, and 2.2.5. These updates bring us further in the mission of providing high-quality chat experience for iOS apps. Let's go through the highlights. Message Translation With this feature, introduced in 2.2.5, you can enable live translation of messages to and from a total

Message Translation With Stream Chat, messages can now be translated on-demand or automatically. In turn, users speaking different languages can communicate in the same channel. Enabling Message Translation By default, message translation is not enabled. However, users can ask Stream’s support team to get access to this feature, and from that point forward, it will

Messaging apps make it easy to communicate and connect with people around the world. However, with new ways to communicate and connect via technology, there are also new ways for your privacy and security to be breached. Private messages could potentially be read by third parties, the organizations behind the apps, and governments who collect

If a company adds chat to its app, it may have its own customer base. If you're building a SaaS application, one customer must not have access to the chat information of another customer, primarily if these customers exist within the same competitive landscape. For example, imagine if a company had both Nike and Adidas

With the explosion of new technology in secure healthcare communications, there are many applications in the market that make communicating with patients easier, while also keeping their Protected Health Information (PHI) secure. While researching chat with PHI concerns in mind, I came across some really great HIPAA compliant chat apps that provide the functionality needed

Cloud messaging is a service that enables developers to send messages between servers and client applications. With cloud messaging, developers leverage the infrastructure of a reliable cloud messaging provider such as Stream to deliver messages and notifications to their platform users. Cloud messaging includes downstream messages from servers to client applications and upstream messages from