Product: Chat

In today's economic climate, every dollar counts. Organizations are under pressure to maximize ROI on their tech stack and scrutinize vendor relationships.  Specifically in the in-app chat service market, there has been a big shift away from technology that is not economically priced and does not effectively scale to meet business requirements. When considering a

Throughout the eCommerce customer journey, from product discovery to post-purchase support, there are many opportunities for revenue loss. While product managers might be aware of where these leaks occur and that chatbots offer potential solutions, choosing the right provider requires a thorough analysis to find the best fit. The best eCommerce AI chatbot platforms balance

Trolls, bad actors, and even bots can dismantle trust within video game communities by harassing other players and posting offensive or spammy content within the chat platform. Moderating multiplayer video game chat is essential to preventing toxic content from driving players away, damaging ratings, and eroding the trust that keeps gaming communities (and the studios

In-app chat is precisely one of those features that becomes essential the moment your users expect it. You've seen it everywhere: the little chat bubble in your banking app, the messaging thread in your marketplace, the team channel in your project management tool. It's how users talk to support without leaving your app, how buyers

Conversational commerce gives product teams a useful framework to guide how they improve the buyer journey without overhauling a product's entire interface. Tactics like embedded chatbots and automated messaging reduce friction and contribute to higher conversion rates, especially at high-intent moments. This article will explore conversational commerce, how it works, its benefits and use cases,

Product managers live in two dimensions that most other teams overlook. The first dimension is depth: perfecting individual features, optimizing performance, squashing bugs. This is where engineers and designers naturally focus: creating each component that is both technically elegant and visually flawless. But the second dimension is where PMs earn their keep: the horizontal view

Chat is a powerful tool for building community, but without safeguards, it can quickly become a source of harm. Toxic behavior, spam, and abuse can erode user trust in seconds. That's where chat moderation comes in: it protects users, preserves the integrity of your platform, and ensures conversations remain safe and constructive. What Is Chat

Meta Workplace, a collaborative platform used by many companies, is set to be discontinued in August 2025. This announcement has significant implications for businesses that have built products or services around the Workplace platform, particularly those leveraging its video component. The sunsetting of Meta Workplace presents a challenge for companies that have integrated this platform