Product: Chat

There was a time when the only weapon in the chat moderator's arsenal was a simple keyword list. You would be adding new words and phrases to your filters as they came up, always in reactive mode. Maybe you have regexes to help. Perhaps you build out a team. But you're always chasing the latest

However, the increasingly digital world demands a seamless care experience for all parties. The global telehealth market is expected to grow to $101.2B in 2023 and compound at an annual growth rate of 24% til 2030. The introduction of HIPAA-regulated digitized protected health information (PHI) data and patient resources profoundly impacted the industry. This boon

In today's economic climate, every dollar counts. Organizations are under pressure to maximize ROI on their tech stack and scrutinize vendor relationships.  Specifically in the in-app chat service market, there has been a big shift away from technology that is not economically priced and does not effectively scale to meet business requirements. When considering a

Throughout the eCommerce customer journey, from product discovery to post-purchase support, there are many opportunities for revenue loss. While product managers might be aware of where these leaks occur and that chatbots offer potential solutions, choosing the right provider requires a thorough analysis to find the best fit. The best eCommerce AI chatbot platforms balance

Trolls, bad actors, and even bots can dismantle trust within video game communities by harassing other players and posting offensive or spammy content within the chat platform. Moderating multiplayer video game chat is essential to preventing toxic content from driving players away, damaging ratings, and eroding the trust that keeps gaming communities (and the studios

In-app chat is precisely one of those features that becomes essential the moment your users expect it. You've seen it everywhere: the little chat bubble in your banking app, the messaging thread in your marketplace, the team channel in your project management tool. It's how users talk to support without leaving your app, how buyers

Conversational commerce gives product teams a useful framework to guide how they improve the buyer journey without overhauling a product's entire interface. Tactics like embedded chatbots and automated messaging reduce friction and contribute to higher conversion rates, especially at high-intent moments. This article will explore conversational commerce, how it works, its benefits and use cases,

Product managers live in two dimensions that most other teams overlook. The first dimension is depth: perfecting individual features, optimizing performance, squashing bugs. This is where engineers and designers naturally focus: creating each component that is both technically elegant and visually flawless. But the second dimension is where PMs earn their keep: the horizontal view