Product: Chat

AI Chatbots for eCommerce: Best Platforms, Examples & Use Cases

Throughout the eCommerce customer journey, from product discovery to post-purchase support, there are many opportunities for revenue loss. While product managers might be aware of where these leaks occur and that chatbots offer potential solutions, choosing the right provider requires a thorough analysis to find the best fit. The best eCommerce AI chatbot platforms balance
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8 min read

The Importance of Moderating In-Game Chat

Trolls, bad actors, and even bots can dismantle trust within video game communities by harassing other players and posting offensive or spammy content within the chat platform. Moderating multiplayer video game chat is essential to preventing toxic content from driving players away, damaging ratings, and eroding the trust that keeps gaming communities (and the studios
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12 min read

In-App Chat: Best Features, Use Cases & Implementation

In-app chat is precisely one of those features that becomes essential the moment your users expect it. You've seen it everywhere: the little chat bubble in your banking app, the messaging thread in your marketplace, the team channel in your project management tool. It's how users talk to support without leaving your app, how buyers
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17 min read

Conversational Commerce: Advantages, Use Cases & Examples

Conversational commerce gives product teams a useful framework to guide how they improve the buyer journey without overhauling a product's entire interface. Tactics like embedded chatbots and automated messaging reduce friction and contribute to higher conversion rates, especially at high-intent moments. This article will explore conversational commerce, how it works, its benefits and use cases,
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10 min read

Chat UX Best Practices: From Onboarding to Re-Engagement

Product managers live in two dimensions that most other teams overlook. The first dimension is depth: perfecting individual features, optimizing performance, squashing bugs. This is where engineers and designers naturally focus: creating each component that is both technically elegant and visually flawless. But the second dimension is where PMs earn their keep: the horizontal view
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10 min read

Chat Moderation 101

Chat is a powerful tool for building community, but without safeguards, it can quickly become a source of harm. Toxic behavior, spam, and abuse can erode user trust in seconds. That's where chat moderation comes in: it protects users, preserves the integrity of your platform, and ensures conversations remain safe and constructive. What Is Chat
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11 min read

Migrating from Meta Workplace to Stream Chat and Video

Meta Workplace, a collaborative platform used by many companies, is set to be discontinued in August 2025. This announcement has significant implications for businesses that have built products or services around the Workplace platform, particularly those leveraging its video component. The sunsetting of Meta Workplace presents a challenge for companies that have integrated this platform
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7 min read

Ensuring Dating App Safety: The Crucial Role of In-App Chat Moderation

In the fast-paced world of online dating, where connections are made with just a swipe, ensuring safety is paramount. As millions turn to dating apps to find love or companionship, the importance of robust safety measures cannot be overstated. One critical aspect often overlooked in-app chat is moderation, a feature that plays a pivotal role
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3 min read