Case Studies (2)
Rigi Sees 50% YoY Growth After Integrating Stream Chat
Challenge: When Rigi's co-founders created the app, they needed a chat API to expedite their time to market. Rigi developers needed a chat solution that was easy to integrate and scalable enough to support large creator communities while delivering reliable, low-latency performance. Strategy: The Rigi team built a proof-of-concept (PoC) with the chat APIs from
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2 min read
Revolutionizing Job Recruitment with Glints and Stream Chat
Challenge: Traditional job portals relied heavily on email-centric application processes, often resulting in delayed responses and cumbersome interactions. Glints aimed to differentiate itself by adopting a chat-based interface, allowing job seekers to engage directly with hiring managers in real-time conversations. Strategy: Ying Cong Seah spearheaded Glints' transition towards a chat-based recruitment model, leveraging technologies like
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3 min read
Jigsaw Finds Reliable, Scalable Development Partner In Stream Chat
Focused on fostering connections beyond superficial appearances, Jigsaw strategically transitioned from PubNub to Stream Chat to enhance its user experience and seize an opportunity to rebuild its chat functionality from the ground up. This case study delves into the motivations behind this shift, the implementation experience, and the transformative impact on user engagement. About Jigsaw
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3 min read
Telemedicine App Leverages Chat to Create Engaging Healthcare Experiences
Challenge: Medecision wanted to help its customers connect with patients faster and provide a more engaging care experience. The company's engineering team began building an in-house chat solution but ran into feature development and scalability issues. Strategy: The Medecision team pivoted away from its in-house build strategy in favor of integrating a ready-made component. They
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3 min read
Pocket Gems Successfully Migrates Millions of Users to Stream Chat
Challenge: Pocket Gems sought a new chat solution to integrate with its mobile storytelling game, Episode. However, it posed a challenge to seamlessly transition millions of players to a more reliable, scalable, and supportive chat provider. Strategy: After carefully evaluating alternative chat providers, Pocket Gems chose to migrate from its existing solution to Stream's iOS,
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5 min read
Stream Makes Scalability Possible for Revolutionary Dating App Zaya
Challenge: Zaya built text-only chat in-house but quickly received user feedback about the need for more interactivity and multimedia capabilities. Engineering the requested features in-house would have taken at least six months, so the app's CEO and Co-Founder needed to evaluate third-party integrations. Strategy: Zaya chose Stream after reviewing its impressive SDK documentation, pricing, and
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3 min read
Ajaib Increases User Engagement by 30% with Stream
Challenge: Ajaib wanted to better serve its community of investors by upgrading the platform's in-app UX and messaging functionality. However, the company's existing chat provider was inflexible on pricing, and the existing in-house activity feeds infrastructure was resource-consuming, challenging to maintain, and did not yield the desired user engagement results. Strategy: Ajaib found Stream and
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4 min read
Global Sports Management Software Replaces In-House Messaging with Stream Chat
Challenge: Teamworks needed to upgrade its in-house messaging solution to better serve international customers and reduce engineering costs and the burden on customer support. Strategy: From the first sales call, it was clear to Teamworks that Stream could support their unique use case. Upon further review, they found the chat API and React and React
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5 min read
Auto Moderation Reduces In-App Phishing Attempts & Harmful Content by 90% for Sports Card Marketplace
Challenge: After integrating Stream's Chat API to connect its community of sports memorabilia collectors and hobbyists, CollX's user retention rates skyrocketed by 75%. Recognizing the value of the app's loyal user base, Director of Operations Alexander Liriano considered the safety of CollX's user experience as a top priority. But, to effectively scale moderation efforts, Liriano
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4 min read
Recoverlution Uses Stream Chat to Create a Dedicated Online Space for People in Recovery
Challenge: Addiction recovery is grounded in connection, but a big part of that component was lost when the pandemic prevented groups from meeting in person. Having first-hand experience with the fragmented recovery services on offer, Daniel Fincham, Jacob Midtgaard-Olesen, and Edward Williams were inspired to revolutionize how the recovery community could effectively support one another
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3 min read
Undivided Uses In-App Chat to Support Families Raising Children with Disabilities
Challenge: Undivided needed a way for parents and their Navigators to communicate. They wanted it to feel engaging and natural for the end user while also being a reliable, flexible, performant solution that would be easy to maintain. Strategy: After testing several options, Undivided’s Principal Product Manager, Colleen Cassidy, integrated Stream Chat’s iOS and Javascript
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4 min read
Paired Helps Couples Spark Meaningful Conversations: Stream Chat Keeps Them Going
Challenge: In addition to the daily quizzes and questions the app uses to spark conversation, Paired needed an in-app chat solution that would allow users to send messages to their partner and keep communication flowing. Strategy: Paired's Chief Technical Officer, Diego Lopez, evaluated several chat vendors based on their performance, level of customization, and features
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4 min read
Vidyard Uses Stream Feeds to Power Notifications for Millions of Users Worldwide
Challenge: Vidyard's existing notification feed solution wasn't as feature-rich or flexible as it needed. The engineering team sought a new solution that was easy to integrate and could deliver a top-notch user experience. Strategy: A quick Google search presented Engineering Director Scott MacLellan with Stream Feeds—the answer to Vidyard's new solution search and the final
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2 min read
Tabby Uses Stream Chat to Reimagine Mobile UX
Tabby is a flexible payment method that gives users the security and freedom to buy everything they need now, with the option to pay later in interest-free installments while earning cashback at their favorite stores. Looking to increase user satisfaction, Tabby sought to improve its customer support system for mobile users. Unable to replace its
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3 min read
One of Europe's Leading Freight Exchange Platform Leverages Chat to Innovate Road Transport
Challenge: In an effort to modernize an industry rooted in years of tradition, Teleroute and Wtransnet needed an in-app chat solution that would appeal to a diverse user base while simplifying multi-lingual communication at every step of the transport process. Strategy: The freight exchange platform referenced its agility, cost, performance, user experience, and infrastructure criteria
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5 min read
Virtual Event Platform Enhances Attendee Experience With Real-Time Chat
Challenge: The pandemic was a boon to the virtual events industry, and Accelevents experienced massive growth. Already moving towards a hybrid model, the company was well positioned to evolve with the market. To provide a unique and dynamic experience for their growing user base, the Accelevents team needed an adaptable chat solution that could launch
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4 min read
Hopin Connects Millions of Virtual Event Attendees per Month With the Help of Stream Chat
Challenge: Hopin, the leading shared experiences platform, was looking to enhance its Virtual Venue’s chat solution for reliable scalability — and fast. Strategy: After evaluating several third-party chat providers, Hopin’s engineers chose Stream for the API’s reliable infrastructure and ability to support millions of concurrent connections without latency. Using a custom UI, Hopin integrated Stream’s
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4 min read
Time Crunch: Bunch Launched Chat Fast to Build a Multiplayer Gaming App
Challenge: The engineering team behind Bunch, a multiplayer video chat gaming app, required a fast-to-market, asynchronous chat solution from a third-party provider. Strategy: After evaluating several competitors, Bunch chose to integrate the Stream React Native Chat SDK and UI kit. Bunch developers prototyped a chat app in hours, and launched with full chat functionality in
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5 min read
How the Boys & Girls Clubs of America Encourages Online Engagement with In-App Chat
Challenge: The MyFuture website was created to provide a self-directed online portal to support the 4 million children and teens participating in the Boys & Girls Clubs of America. A messaging functionality with easy-to-use moderation features and block lists was required to drive engagement and participation in the platform. Strategy: The Boys & Girls Clubs
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4 min read
the*gameHERS: A Women’s Online Gaming Community That Fosters Inclusivity
Problem: In the male-dominated gaming field, women often feel alienated — especially if they’re subjected to toxic comments. The*gameHERS is a new app that provides a safe space for women and femme-identifying gamers. The app required in-app chat and activity feed functionality to power this niche community and elevate the user experience. Strategy: The*gameHERS co-founders
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4 min read
Dealer-FX Enjoys 90% User Retention After Integrating Stream Chat
Problem: The automotive software company Dealer-FX had an SMS text messaging platform that allowed service dealerships to communicate with vehicle owners. But as they scaled, they needed to develop a more sophisticated communication platform with features such as 1:1 chat and automated group messaging to improve the car maintenance experience. Strategy: Dealer-FX looked to Stream’s
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4 min read
Why Hio Switched From Sendbird to Stream Chat to Build Engaged Communities
Problem: Hio’s patented site engagement software, Hovr, required a real-time chat solution to drive community engagement. The Hovr team initially integrated Sendbird Chat. But they soon realized they required a more robust messaging solution that included out-of-the-box features such as threads, channels, URL thumbnails, AI moderation, and more. Strategy: Hovr transitioned from Sendbird to Stream
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4 min read
How Zumper Elevates the Rental Marketplace Experience with Stream’s In-App Chat
Problem: While Zumper facilitated the initial contact between renters and landlords, all subsequent communication was taking place outside of their platform over email, which could quickly become confusing for both potential tenants and landlords. Strategy: After evaluating third-party tech providers, Zumper chose to integrate the Stream Chat API for iOS, Android, and web using Stream’s
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4 min read
How Benzinga Pro Supports a Finance Community with Stream Chat
Problem: As Benzinga acquired more subscribers, it was clear that the financial platform needed to replace their “homegrown” chat feature with a more reliable and feature-rich chat solution. Strategy: Using Stream’s React SDK and components from the UI Kit, Benzinga Pro developers integrated the Stream Chat API into their platform within two to three months.
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4 min read
How Stream Chat Helps Run The World Build Communities Through Interactive Online Experiences
Problem: As Run The World garnered more users, the virtual event platform required a best-in-class chat solution with a custom pricing structure that could support their exponential growth and keep their community engaged. Strategy: Run The World integrated the Stream Chat API into its platform to replace a different third-party messaging solution. The company activated
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4 min read
How Stream Activity Feeds Power CodePen’s Social Development Experience
Problem: CodePen’s original activity feed back end needed an overhaul to improve performance, and the team recognized an opportunity to add new and expanded functionality and personalized content recommendations to stay competitive in an evolving social media landscape. Strategy: After scoping the overhaul project and evaluating Stream Feeds, it became clear that the third-party component
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8 min read
Why Bandsintown Integrated Stream Chat Into Its New Live Stream Service, Bandsintown PLUS
Problem: The music discovery platform Bandsintown required a feature-rich chat functionality to add to their new live streaming concert platform, Bandsintown PLUS. Strategy: Bandsintown knew buying a chat solution was a better option than building one in-house. Already a Stream Feeds customer, Bandsintown used the Stream Chat Android SDK to integrate Stream Chat in less
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3 min read
Crunchbase Adds Real-Time Updates with Stream’s Activity Feed API
Problem: Crunchbase’s in-house feed solution sent daily updates to the platform’s registered users, who can follow both specific companies and whole markets. But to provide their growing base of business development customers a competitive advantage, Crunchbase required a customizable, low-latency news feed that displayed important updates such as funding announcements, new hires, and IPOs. Strategy:
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3 min read
How Stream Chat Helped Freeman’s New Virtual Event Platform Go To Market Fast
Problem: When most in-person events went digital in early 2020, Freeman needed to integrate live stream chat functionality into its new virtual event platform to support thousands of concurrent users — and fast. Strategy: After evaluating several third-party chat API solutions, Freeman integrated Stream Chat using the React SDK in just three weeks to support
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3 min read
Stream Chat & Welcome Create Experience-First Virtual Events Focused on Human Connection
Events across various industries have a wide range of expectations and requirements. While a regional conference could be held in a high school gym, events such as executive board meetings or charity galas require higher-end venues. Along with his two fellow co-founders, Tiger Shen, CTO of the virtual event software, Welcome, recognized the need for
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3 min read
How Kiddom Integrated Stream Chat in Less Than 1 Month
About Kiddom Founded in 2015, Kiddom is an educational technology platform designed to improve the teaching and learning experience in remote or hybrid classrooms. The technology enables a one-on-one connection between students and teachers, moderated class discussions, curriculum management, and much more. Kiddom is a one-stop-shop so teachers and students can focus on learning instead
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2 min read
How Stream Stepped in to Save Student+ From Potential Disaster
Student+ is an Edinburgh-based edtech app designed to virtually connect university students with each other before they arrive at school. Behind the scenes, Stream Chat powers communication between users. Feature-rich in-app messaging is at the core of Student+’s functionality. Here, Co-Founder Jack McMillan shares Student+’s experience using Stream Chat, and how the technology is enabling
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3 min read
How In-App Chat Can Solve the Dreadful UX of iOS-Android Messaging
The Green Text. For iPhone users, few interactions on the device elicit such stress — or outright torment — as does the subjugation of an SMS (Short Message Service) text rendered in green. And inboxes are littered with them: political text messages have flooded mobile phones in the last few months, all of which are
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4 min read
Stream Chat Connects Taskers & Users Faster Than Ever Before
About TaskRabbit TaskRabbit is an online and mobile task platform that connects people with trusted, reliable independent contractors called “Taskers” from their local communities who can help get work done in and around the home. TaskRabbit’s two-sided marketplace makes it possible for consumers to find immediate help with everyday tasks across more than 50 categories,
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4 min read
Healthline Launches Suite of Social Network Mobile Apps Focused on Chronic Conditions
About Healthline Healthline is the largest website and provider of health information in the world. It covers all facets of physical and mental health openly and objectively, providing resources including articles, tools, newsletters, apps, podcasts, and communities around people’s specific conditions, wellness content, and episodic health information. The second player to Healthline in this space
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6 min read
Stream Helps Betabrand Build a Community-Based Online Apparel Company
About Betabrand Betabrand is an online women’s apparel company known for Dress Pant Yoga Pants and other activewear for everything from work to travel. The brand’s customers participate in the design process by voting on new clothing concepts and providing their feedback, helping the company bring the best new products to market based on their
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2 min read
Learn How Dubsmash Powers Millions of Users with Stream
Our team had a chance to sit down with Tim Specht, Co-Founder and CTO at Dubsmash. If you’re not familiar with the organization, Dubsmash is a company that provides a social platform for users to share videos via their mobile applications. Users can choose an audio recording or soundbite from TV shows, movies, music, and
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8 min read
Digital Platform homeis Switches to Stream from an Alternative Chat Provider
homeis is the first digital platform for foreign-born communities around the world with an aim to build a better internet for immigrants. Through homeis, one can join a community of locals who share the same homeland, find friends to share aspects of their cultural background, form a network of mutual aid and assistance, and discover
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3 min read
Case Study – Sportlobster & Stream
The No.1 Online Sports Community Sportlobster is the platform that fuels your passion for sport. It allows you to join the conversation with fellow sports fans, discussing the hot topics around the teams and sports stars that matter to you. Being on Sportlobster keeps you informed with personalised news and live scores and let’s you
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3 min read
Case Study - Bandsintown & Stream
Feeds for 25 Million Users The Customer Bandsintown simplifies concert discovery by allowing you to track your favorite artists, receive alerts when they are touring near you, keep track of which shows you have RSVP’d to, and share concert details with your friends. Bandsintown was founded in 2004 by Fabrice Sergent, Julien Mitelberg, Todd Cronin
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2 min read