Case Studies: Chat

One of Europe’s Leading Freight Exchange Platform Leverages Chat to Innovate Road Transport

Challenge: In an effort to modernize an industry rooted in years of tradition, Teleroute and Wtransnet needed an in-app chat solution that would appeal to a diverse user base while simplifying multi-lingual communication at every step of the transport process. Strategy: The freig…

Sports Card Marketplace CollX Sees 75% Retention Rate After Introducing In-App Chat Negotiation

The CollX app launched with Stream Chat fully integrated, intending to leverage it as a social component. While some collectors used it to build community, others negotiated deals through it—nevertheless, chat is an essential component for each way this marketplace is leveraged. …

Virtual Event Platform Enhances Attendee Experience With Real-Time Chat

Challenge: The pandemic was a boon to the virtual events industry, and Accelevents experienced massive growth. Already moving towards a hybrid model, the company was well positioned to evolve with the market. To provide a unique and dynamic experience for their growing user base,…

Hopin Connects Millions of Virtual Event Attendees per Month With the Help of Stream Chat

Challenge: Hopin, the leading shared experiences platform, was looking to enhance its Virtual Venue’s chat solution for reliable scalability — and fast. Strategy: After evaluating several third-party chat providers, Hopin’s engineers chose Stream for the API’s reliable infrastruc…

Time Crunch: Bunch Launched Chat Fast to Build a Multiplayer Gaming App

Challenge: The engineering team behind Bunch, a multiplayer video chat gaming app, required a fast-to-market, asynchronous chat solution from a third-party provider. Strategy: After evaluating several competitors, Bunch chose to integrate the Stream React Native Chat SDK and UI k…

How the Boys & Girls Clubs of America Encourages Online Engagement with In-App Chat

Challenge: The MyFuture website was created to provide a self-directed online portal to support the 4 million children and teens participating in the Boys & Girls Clubs of America. A messaging functionality with easy-to-use moderation features and block lists was required to driv…

A Women’s Online Gaming Community That Fosters Inclusivity

Problem: In the male-dominated gaming field, women often feel alienated — especially if they’re subjected to toxic comments. The*gameHERS is a new app that provides a safe space for women and femme-identifying gamers. The app required in-app chat and activity feed functionality t…

Dealer-FX Enjoys 90% User Retention After Integrating Stream Chat

Problem: The automotive software company Dealer-FX had an SMS text messaging platform that allowed service dealerships to communicate with vehicle owners. But as they scaled, they needed to develop a more sophisticated communication platform with features such as 1:1 chat and aut…

Why Hio Switched From Sendbird to Stream Chat to Build Engaged Communities

Problem: Hio’s patented site engagement software, Hovr, required a real-time chat solution to drive community engagement. The Hovr team initially integrated Sendbird Chat. But they soon realized they required a more robust messaging solution that included out-of-the-box features …

How Zumper Elevates the Rental Marketplace Experience with Stream’s In-App Chat

Problem: While Zumper facilitated the initial contact between renters and landlords, all subsequent communication was taking place outside of their platform over email, which could quickly become confusing for both potential tenants and landlords. Strategy: After evaluating third…

How Benzinga Pro Supports a Finance Community with Stream Chat

Problem: As Benzinga acquired more subscribers, it was clear that the financial platform needed to replace their “homegrown” chat feature with a more reliable and feature-rich chat solution. Strategy: Using Stream’s React SDK and components from the UI Kit, Benzinga Pro developer…

How Stream Chat Helps Run The World Build Communities Through Interactive Online Experiences

Problem: As Run The World garnered more users, the virtual event platform required a best-in-class chat solution with a custom pricing structure that could support their exponential growth and keep their community engaged. Strategy: Run The World integrated the Stream Chat API in…

Why Bandsintown Integrated Stream Chat Into Its New Live Stream Service, Bandsintown PLUS

Problem: The music discovery platform Bandsintown required a feature-rich chat functionality to add to their new live streaming concert platform, Bandsintown PLUS. Strategy: Bandsintown knew buying a chat solution was a better option than building one in-house. Already a Stream F…

How Stream Chat Helped Freeman’s New Virtual Event Platform Go To Market Fast

Problem: When most in-person events went digital in early 2020, Freeman needed to integrate live stream chat functionality into its new virtual event platform to support thousands of concurrent users — and fast. Strategy: After evaluating several third-party chat API solutions, F…

Stream Chat & Welcome Create Experience-First Virtual Events Focused on Human Connection

Events across various industries have a wide range of expectations and requirements. While a regional conference could be held in a high school gym, events such as executive board meetings or charity galas require higher-end venues. Along with his two fellow co-founders, Tiger Sh…

How Kiddom Integrated Stream Chat in Less Than 1 Month

About Kiddom Founded in 2015, Kiddom is an educational technology platform designed to improve the teaching and learning experience in remote or hybrid classrooms. The technology enables a one-on-one connection between students and teachers, moderated class discussions, curriculu…

How Stream Stepped in to Save Student+ From Potential Disaster

Student+ is an Edinburgh-based edtech app designed to virtually connect university students with each other before they arrive at school. Behind the scenes, Stream Chat powers communication between users. Feature-rich in-app messaging is at the core of Student+’s functionality. H…

How In-App Chat Can Solve the Dreadful UX of iOS-Android Messaging

The Green Text. For iPhone users, few interactions on the device elicit such stress — or outright torment — as does the subjugation of an SMS (Short Message Service) text rendered in green. And inboxes are littered with them: political text messages have flooded mobile phones in …

Stream Chat Connects Taskers & Users Faster Than Ever Before

About TaskRabbit TaskRabbit is an online and mobile task platform that connects people with trusted, reliable independent contractors called “Taskers” from their local communities who can help get work done in and around the home. TaskRabbit’s two-sided marketplace makes it possi…

Digital Platform homeis Switches to Stream from an Alternative Chat Provider

homeis is the first digital platform for foreign-born communities around the world with an aim to build a better internet for immigrants. Through homeis, one can join a community of locals who share the same homeland, find friends to share aspects of their cultural background, fo…