Case Studies : Chat

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EdTech Enterprise Chooses Stream Over Sendbird To Streamline Communication for Millions of Users

Challenge: Australia's leading school management software provider, Compass Education, needed to streamline communication for its three million daily active users, including teachers, school staff, parents, and students. But, building an in-house chat solution would be a resource-heavy lift for the enterprise and delay its product roadmap. Strategy: The team began vetting chat API vendors and
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Recoverlution Uses Stream Chat to Create a Dedicated Online Space for People in Recovery

Challenge: Addiction recovery is grounded in connection, but a big part of that component was lost when the pandemic prevented groups from meeting in person. Having first-hand experience with the fragmented recovery services on offer, Daniel Fincham, Jacob Midtgaard-Olesen, and Edward Williams were inspired to revolutionize how the recovery community could effectively support one another
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All-In-One Investment App Pluang Builds Engaged Community with Stream Chat

Challenge: Pluang wanted to replace its existing Telegram groups with an in-app messaging solution to create a more seamless UX for its investment community. Strategy: Pluang evaluated Stream, Sendbird, and Amity but chose to integrate the Stream Chat API and React SDK because of its ability to scale, reliably support a high number of DAU,
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Undivided Uses In-App Chat to Support Families Raising Children with Disabilities

Challenge: Undivided needed a way for parents and their Navigators to communicate. They wanted it to feel engaging and natural for the end user while also being a reliable, flexible, performant solution that would be easy to maintain. Strategy: After testing several options, Undivided’s Principal Product Manager, Colleen Cassidy, integrated Stream Chat’s iOS and Javascript
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Paired Helps Couples Spark Meaningful Conversations: Stream Chat Keeps Them Going

Challenge: In addition to the daily quizzes and questions the app uses to spark conversation, Paired needed an in-app chat solution that would allow users to send messages to their partner and keep communication flowing. Strategy: Paired's Chief Technical Officer, Diego Lopez, evaluated several chat vendors based on their performance, level of customization, and features
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YesHelp Connects the Displaced Women of Ukraine To Female Volunteers With Stream

Forced to leave behind their loved ones, stable housing, schooling, and child care during relocation, they face risks and challenges no one could prepare for. YesHelp makes the transition for displaced Ukrainians easier by connecting them to a network of verified volunteers in local communities. Stream donated its chat services to the non-profit, enabling users
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Tabby Uses Stream Chat to Reimagine Mobile UX

Tabby is a flexible payment method that gives users the security and freedom to buy everything they need now, with the option to pay later in interest-free installments while earning cashback at their favorite stores. Looking to increase user satisfaction, Tabby sought to improve its customer support system for mobile users. Unable to replace its
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One of Europe's Leading Freight Exchange Platform Leverages Chat to Innovate Road Transport

Challenge: In an effort to modernize an industry rooted in years of tradition, Teleroute and Wtransnet needed an in-app chat solution that would appeal to a diverse user base while simplifying multi-lingual communication at every step of the transport process. Strategy: The freight exchange platform referenced its agility, cost, performance, user experience, and infrastructure criteria
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Sports Card Marketplace CollX Sees 75% Retention Rate After Introducing In-App Chat Negotiation

The CollX app launched with Stream Chat fully integrated, intending to leverage it as a social component. While some collectors used it to build community, others negotiated deals through it—nevertheless, chat is an essential component for each way this marketplace is leveraged. Inspired by its customers, CollX sought to design a new feature to streamline
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Virtual Event Platform Enhances Attendee Experience With Real-Time Chat

Challenge: The pandemic was a boon to the virtual events industry, and Accelevents experienced massive growth. Already moving towards a hybrid model, the company was well positioned to evolve with the market. To provide a unique and dynamic experience for their growing user base, the Accelevents team needed an adaptable chat solution that could launch
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Hopin Connects Millions of Virtual Event Attendees per Month With the Help of Stream Chat

Challenge: Hopin, the leading shared experiences platform, was looking to enhance its Virtual Venue’s chat solution for reliable scalability — and fast. Strategy: After evaluating several third-party chat providers, Hopin’s engineers chose Stream for the API’s reliable infrastructure and ability to support millions of concurrent connections without latency. Using a custom UI, Hopin integrated Stream’s
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Time Crunch: Bunch Launched Chat Fast to Build a Multiplayer Gaming App

Challenge: The engineering team behind Bunch, a multiplayer video chat gaming app, required a fast-to-market, asynchronous chat solution from a third-party provider. Strategy: After evaluating several competitors, Bunch chose to integrate the Stream React Native Chat SDK and UI kit. Bunch developers prototyped a chat app in hours, and launched with full chat functionality in
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How the Boys & Girls Clubs of America Encourages Online Engagement with In-App Chat

Challenge: The MyFuture website was created to provide a self-directed online portal to support the 4 million children and teens participating in the Boys & Girls Clubs of America. A messaging functionality with easy-to-use moderation features and block lists was required to drive engagement and participation in the platform. Strategy: The Boys & Girls Clubs
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A Women’s Online Gaming Community That Fosters Inclusivity

Problem: In the male-dominated gaming field, women often feel alienated — especially if they’re subjected to toxic comments. The*gameHERS is a new app that provides a safe space for women and femme-identifying gamers. The app required in-app chat and activity feed functionality to power this niche community and elevate the user experience. Strategy: The*gameHERS co-founders
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Dealer-FX Enjoys 90% User Retention After Integrating Stream Chat

Problem: The automotive software company Dealer-FX had an SMS text messaging platform that allowed service dealerships to communicate with vehicle owners. But as they scaled, they needed to develop a more sophisticated communication platform with features such as 1:1 chat and automated group messaging to improve the car maintenance experience. Strategy: Dealer-FX looked to Stream’s
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Why Hio Switched From Sendbird to Stream Chat to Build Engaged Communities

Problem: Hio’s patented site engagement software, Hovr, required a real-time chat solution to drive community engagement. The Hovr team initially integrated Sendbird Chat. But they soon realized they required a more robust messaging solution that included out-of-the-box features such as threads, channels, URL thumbnails, AI moderation, and more. Strategy: Hovr transitioned from Sendbird to Stream
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How Zumper Elevates the Rental Marketplace Experience with Stream’s In-App Chat

Problem: While Zumper facilitated the initial contact between renters and landlords, all subsequent communication was taking place outside of their platform over email, which could quickly become confusing for both potential tenants and landlords. Strategy: After evaluating third-party tech providers, Zumper chose to integrate the Stream Chat API for iOS, Android, and web using Stream’s
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How Benzinga Pro Supports a Finance Community with Stream Chat

Problem: As Benzinga acquired more subscribers, it was clear that the financial platform needed to replace their “homegrown” chat feature with a more reliable and feature-rich chat solution. Strategy: Using Stream’s React SDK and components from the UI Kit, Benzinga Pro developers integrated the Stream Chat API into their platform within two to three months.
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How Stream Chat Helps Run The World Build Communities Through Interactive Online Experiences

Problem: As Run The World garnered more users, the virtual event platform required a best-in-class chat solution with a custom pricing structure that could support their exponential growth and keep their community engaged. Strategy: Run The World integrated the Stream Chat API into its platform to replace a different third-party messaging solution. The company activated
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Why Bandsintown Integrated Stream Chat Into Its New Live Stream Service, Bandsintown PLUS

Problem: The music discovery platform Bandsintown required a feature-rich chat functionality to add to their new live streaming concert platform, Bandsintown PLUS. Strategy: Bandsintown knew buying a chat solution was a better option than building one in-house. Already a Stream Feeds customer, Bandsintown used the Stream Chat Android SDK to integrate Stream Chat in less
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How Stream Chat Helped Freeman’s New Virtual Event Platform Go To Market Fast

Problem: When most in-person events went digital in early 2020, Freeman needed to integrate live stream chat functionality into its new virtual event platform to support thousands of concurrent users — and fast. Strategy: After evaluating several third-party chat API solutions, Freeman integrated Stream Chat using the React SDK in just three weeks to support
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Stream Chat & Welcome Create Experience-First Virtual Events Focused on Human Connection

Events across various industries have a wide range of expectations and requirements. While a regional conference could be held in a high school gym, events such as executive board meetings or charity galas require higher-end venues. Along with his two fellow co-founders, Tiger Shen, CTO of the virtual event software, Welcome, recognized the need for
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How Kiddom Integrated Stream Chat in Less Than 1 Month

About Kiddom Founded in 2015, Kiddom is an educational technology platform designed to improve the teaching and learning experience in remote or hybrid classrooms. The technology enables a one-on-one connection between students and teachers, moderated class discussions, curriculum management, and much more. Kiddom is a one-stop-shop so teachers and students can focus on learning instead
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How Stream Stepped in to Save Student+ From Potential Disaster

Student+ is an Edinburgh-based edtech app designed to virtually connect university students with each other before they arrive at school. Behind the scenes, Stream Chat powers communication between users. Feature-rich in-app messaging is at the core of Student+’s functionality. Here, Co-Founder Jack McMillan shares Student+’s experience using Stream Chat, and how the technology is enabling
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How In-App Chat Can Solve the Dreadful UX of iOS-Android Messaging

The Green Text. For iPhone users, few interactions on the device elicit such stress — or outright torment — as does the subjugation of an SMS (Short Message Service) text rendered in green. And inboxes are littered with them: political text messages have flooded mobile phones in the last few months, all of which are
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Stream Chat Connects Taskers & Users Faster Than Ever Before

About TaskRabbit TaskRabbit is an online and mobile task platform that connects people with trusted, reliable independent contractors called “Taskers” from their local communities who can help get work done in and around the home. TaskRabbit’s two-sided marketplace makes it possible for consumers to find immediate help with everyday tasks across more than 50 categories,
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Digital Platform homeis Switches to Stream from an Alternative Chat Provider

homeis is the first digital platform for foreign-born communities around the world with an aim to build a better internet for immigrants. Through homeis, one can join a community of locals who share the same homeland, find friends to share aspects of their cultural background, form a network of mutual aid and assistance, and discover
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