As an API company at the forefront of the industry, these issues are not new to us. We understand the importance of data ownership and the challenges users face when migrating from one platform to another. Sadly, it is all too common for service providers to exploit their position as data custodians, making it needlessly complex for users to switch between platforms.
At Stream, we firmly believe in empowering our customers. From the very beginning, we have held one steadfast position: your data is YOUR data. As a Stream customer, you have the freedom to extract your data from our platform and migrate to another provider.
Data portability is a crucial aspect of customer trust, and we strive to lead by example in this area. Our philosophy is distinct from some other chat API services like Sendbird that might resort to "lock-in" tactics like only allowing data exports for a limited timeframe and binding customers by refusing to extend their contracts should they choose to explore other implementations.
We understand that transitioning from one service provider to another can be daunting, and minimizing any potential disruptions during the migration process is essential. That is why we have gone the extra mile to ensure a seamless experience for customers switching to Stream.
Our dedicated team of engineers work closely with customers throughout the migration process. We believe in personalized assistance,understanding your specific needs, and crafting a migration plan tailored to your requirements. Our experienced professionals are always ready to answer your questions, address concerns, and guide you through every step of the journey.
In addition to our hands-on approach, we have developed a bespoke migration tool that maximizes efficiency and reduces the chances of downtime. This powerful tool streamlines the migration process, making it smoother and less time-consuming. It ensures that your data is accurately transferred to our platform, allowing you to pick up where you left off without missing a beat.
At Stream, we see data portability as more than just a compliance checkbox; it is a fundamental aspect of how we operate. We recognize that customers entrust us with their valuable data, and it is our duty to honor that trust by providing them with the freedom and flexibility to choose what is best for their business.