Case Studies: Moderation

Astro, a leading quick commerce platform in Indonesia, promises ultra-fast delivery of daily essentials—often within minutes. As the company scaled, Astro needed to ensure reliable communication between drivers and customers and robust privacy protections.  That's when Astro turned to Stream. "Previously, we didn't have a chat interface inside our app," said Wildan Anky, Senior Product

Challenge: Gumtree Australia, a leading marketplace, needed to replace its outdated in-house messaging system with a more efficient and reliable solution. Strategy: After rigorous evaluation, Gumtree selected Stream's chat solution, driven by its user-friendly SDK and AI-powered Auto Moderation capabilities. The integration process involved a dedicated team of developers over seven months, ensuring seamless deployment

Challenge: After integrating Stream's Chat API to connect its community of sports memorabilia collectors and hobbyists, CollX's user retention rates skyrocketed by 75%. Recognizing the value of the app's loyal user base, Director of Operations Alexander Liriano considered the safety of CollX's user experience as a top priority. But, to effectively scale moderation efforts, Liriano