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Delivery and Mobility
Stream’s Chat, Video, and Voice APIs and SDKs solve key industry challenges for delivery and mobility apps that streamline communication and complete tasks faster.
Trusted By Leading Delivery and Mobility Apps
Audio recordings can be invaluable for capturing important details like delivery instructions, customer preferences, or verbal notes. Enhance the richness of data collection beyond text and images, improve accuracy, and provide additional context useful for delivery personnel and customers.
Delivery and mobility apps often involve movement across various locations, some of which may have limited or no internet connectivity. Offline support ensures that essential app functionalities remain accessible even in areas with poor network coverage.
Engagement features, such as ratings, feedback forms, or interactive elements, enhance the overall user experience. Encourage customer feedback on the delivery experience or engagement tools for the delivery personnel, foster customer satisfaction, promote user participation, and gain valuable insights for service improvement.
Timely communication is vital in delivery and mobility scenarios. Push notifications inform users about real-time order updates, delivery status, or other important information. It enhances user engagement, reduces the likelihood of missed updates, and contributes to an efficient and transparent delivery process.
A customized user experience tailored to the specific needs of the delivery and mobility industry is crucial. This can include intuitive interfaces, easy navigation, and features designed for the unique requirements of the target users. It improves user satisfaction, increases app usability, and ensures that the app aligns seamlessly with delivery personnel's and end-users' workflow.
Separate delivery and mobility app employees and customers into groups by location, request, or project within the same app using Stream’s multi-tenancy capabilities to keep communication organized and specific.
Stream’s global edge network ensures quality performance, our SFU cascading infrastructure broadcasts video with ultra-low latency, and our tech stack based on Go, RocksDB, and Raft ensures optimal performance for delivery and mobility communities with up to millions of participants.
Ensuring customer satisfaction and engagement is crucial in the delivery and mobility industry. Lack of customer feedback and interaction can lead to a disconnect between service providers and end-users. Integration of Stream’s real-time communication components and their engagement features, such as feedback forms or ratings, allows customers to provide input on their experience, fostering a sense of involvement and helping service providers understand and address customer concerns.
Traditional text-based communication may not capture nuanced details or be prone to errors. Delivery instructions, customer preferences, or specific details might be lost or misunderstood. Stream’s Video and Voice APIs and SDKs provide the ability to share recordings and offer a more comprehensive and accurate means of capturing information, enabling delivery personnel to record and relay details effectively.
The freight exchange platform referenced its agility, cost, performance, user experience, and infrastructure criteria to evaluate Stream against six other chat solutions. It also weighed the option of building a messaging functionality in-house.
TaskRabbit needed a solution with front-end components, and Stream’s Chat UI Kit was appealing because it is flexible, high-performance, and adaptable enough to be designed for the specific demands of TaskRabbit.
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Connecting inside your delivery and mobility app with real-time communication solutions increases user engagement and provides positive brand perception when coupled with a consistent user experience available through Stream’s SDKs.
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