Chat Messaging API
for Customer Support

Build your own customer support chat that integrates with your product and admin dashboards. Improve support staff productivity and reduce total cost of ownership.

100% Custom Chat

Build your own custom customer support chat that integrates with your product, admin dashboards and workflows.

Flexible Integrations

Stream is API driven and can be integrated with other platforms that improve the customer support workflow or data enrichment.

Secure File Sharing

Let customers safely share screenshots, PDFs, photos, videos, or zip files to add context to support cases.

Connect Chatbots

Create custom virtual support agents with chatbots which can automate customer conversations for a fully personalized chat.

Custom Attachments

Use Stream to create custom messages for date scheduling, automated workflows, and lists of products or support resources.

Safe & Secure

SOC2, ISO 270001, HIPAA, GDPR + a 99.999% uptime SLA. <30 min support response and a Slack channel with our team are available.

Chat for Support Platforms

Stream’s API enables you to quickly build your own customer support chat. API first development enables integration with any external or internal system to build unified dashboards that can eliminate support teams jumping around multiple systems. Eliminate bottlenecks and increase support response time with Stream Chat.

  • Webhooks to tie into other systems
  • Route Conversations
  • Log everything
  • Simple bot integrations
  • Custom message types
  • Automation & inline forms

Build Customer Support Chat with our APIs or SDKs

Our Chat API was designed by Developers, for Developers. Leverage the API or integrate our libraries and components. Save time with less maintenance so you can focus on your unique value.

Cloud Components

import React from 'react';
import { Chat, Channel, ChannelHeader, Thread, Window } from 'stream-chat-react';
import { MessageList, MessageInput } from 'stream-chat-react';
import { StreamChat } from 'stream-chat';
import 'stream-chat-react/dist/css/index.css';

const App = () => (
  <Chat client={chatClient} theme={'messaging light'}>
    <Channel channel={channel}>
      <Window>
        <ChannelHeader />
        <MessageList />
        <MessageInput />
      </Window>
      <Thread />
    </Channel>
  </Chat>
);

export default App;

Chat UI Kits for Customer Support

Our UI Kits match our cloud components to give teams the chance to design and build the perfect experience.

Powering Chat for Customer Support

Rapidly deploy chat messaging with an industry leading 99.999% uptime SLA guarantee.

Enterprise Scalability

Teams trust Stream to scale world-wide, regardless of load without going down and impacting their app performace or usability.

API Infrastructure

Our 9ms avg API response time infrastructure is built with GO, RocksDB and Raft. Confidently build any kind of HIPAA compliant app without the scalability and feature headaches.

Trusted for Excellence

Stream is trusted by hundreds of teams and more than a billion end-users to reliably scale, regardless of demand.

Full Featured Chat API

Your most important audience is customers who expect speedy service, day or night. Stream Chat is ready to go, ready to help customers find answers and engage with your product time and time again.

Security & Compliance
  • GDPR
  • HIPAA
  • SOC 2
  • Privacy Shield Framework
  • ISO 27001
Available Options
  • 24/5 Emergency Support
  • Shared Slack Channels
  • AI Text & Image Moderation
  • 99.999% Uptime SLA
  • Audit logs
  • SSO, SAML, 2FA
  • Dedicated AWS Region Stack

Let's Discuss Your Use Case

Learn more about our custom solutions

“Chat is working great for us - we have many features that we didn’t have using our old chat provider. Our audience grew by 1000% so we have seen a steep increase in chat usage with a stable chat solution.”

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Ady Levy

VP, Engineering