Chat Pricing +
Infrastructure That Works at Scale

Startup

$499/mo

Standard

$1,299/mo

Premium

$2,299/mo

Enterprise

Customized

Contact Us
Core & Key Features
Everything is included
Everything is included
Everything is included
Everything is included
Monthly Active Users (MAU)*
10,000/mo
25,000/mo
50,000/mo
100,000+/mo
MAU Overage Rate
$0.08 per user
$0.06 per user
$0.04 per user
Custom
Concurrent Included
500
1,250
2,500
5,000+
Concurrent Overage Rate
$0.75 per concurrent
$0.65 per concurrent
$0.55 per concurrent
Custom
Message Storage
Unlimited
Unlimited
Unlimited
Unlimited
Support Response
< 3 hours
< 2 hours
< 1 hour
< 30 mins
Moderation Dashboard
Included
Included
Included
Included
Advanced Moderation
Included
Included
Included
Included
HIPAA, SOC 2, GDPR, ISO 27001
Included
Included
Included
Included
AI Text & Image Moderation
Additional fees apply
Additional fees apply
Additional fees apply
Additional fees apply
Auto Translation
Additional fees apply
Additional fees apply
Additional fees apply
Additional fees apply
Multi-Tenant
Included
Included
Included
Included
SAML / SSO / 2FA
Enterprise only
Enterprise only
Enterprise only
Included
Shared Slack Channel
Enterprise only
Enterprise only
Enterprise only
Add-on Upgrade
24/7 Emergency Phone
Enterprise only
Enterprise only
Enterprise only
Add-on Upgrade
Dedicated AWS Region Stack
Enterprise only
Enterprise only
Enterprise only
Add-on Upgrade

*Any users who connects to our Chat API for read/write

Frequent Questions

We gracefully handle connection failures and recover as soon as the internet connection is back. The tech is based on Go, RocksDB, Raft and websockets.

We reuse a lot of the tech and best practices from activity feeds. For chat we currently have extensive QA and monitoring in place.

iOS and Android push notification are supported out of the box. In case you need more flexibility webhooks are also available.

Stream allows you to build your own chat bots. You can use webhooks to parse messages and reply to them. You can also add custom attachments to messages to enable rich interactions such as picking a location or selecting a date.

Search is supported by the API and is included in the pricing.

MAUs are defined as any user that connected to chat in the last 30 days. If you show chat to all users of your app it will be similar to your app’s MAU count. If Chat is more hidden as a feature it will be lower than your app’s MAU count.

You can add custom fields to messages and you can also attach different types of attachments. Common examples include sharing a product, a live score of a match, a date picker or any other type of interactive/rich interface.