Moderation Dashboard

LAST EDIT Nov 16 2021

The Stream Chat Dashboard includes an interface for common moderation tasks so your admins and moderators are able to do their jobs without you having to build your own moderation view.

This view in the Dashboard includes a workflow for viewing and responding to flagged messages.

The moderation dashboard also has a live view of chat conversations in the app that provides ergonomics for common moderation workflows. These features together help unclutter your moderator's workspace and enable moderation teams to work more efficiently when it matters.

Accessing the Moderation Dashboard

Copied!

You can find the moderation dashboard by logging into the Dashboard, selecting the Chat application you want to moderate, and selecting moderation.

Adding a moderator to your Stream organization

Copied!

While moderators are hopefully trusted members of your team or site, they are not as trusted as an Admin. Default access to the Stream Dashboard gives access to destructive options for managing data and altering app settings.

This is why we added the dedicated moderator role. A dedicated moderator has read-only access to the data on your Stream dashboard except for actions provided through the moderation dashboard.

To add a dedicated moderator:

Open the Dashboard. Then, select Invite Members.

By using invite members, you can bring up the invite modal.

Enter the an email for the person you want to invite and select the moderator role.

The invite modal has a field for email address, the permissions profile, and a message to the recipient

lick send and then, as an optional step, bother the person you sent it to until they accept it.

Congratulations! You now have a new moderator who's ready to use the moderation dashboard without messing up any of your data or settings.

Flagged messages feed

Copied!

Stream provides the ability to let users in the chat flag messages containing content. Stream Chat isn't opinionated about what happens to a message after it is flagged. This is to avoid excluding certain use cases. The moderation dashboard provides one possible workflow for processing flagged messages.

Filtering flagged messages

Copied!

The flagged message queue shows all flagged messages in your app. Depending on the number of users you have, this could be an unmanageable amount, so the flagged messages queue also includes a set of options to filter and search by:

  • channel_cid

  • message_cid

  • user_id

  • team

Processing flagged messages

Copied!

When a message is flagged and visible in the moderation dashboard, selecting it will show you more information about the message and user that created it.

Your flagged message queue, where you pass solemn judgment against those who transgress the sanctity of your community guidelines.

From this view, there are actions you can take to get some more information about the flagged message.

  • Open the Message cell in the table to see more information about the message.

  • Use the Open in Channel Viewer icon to see the flagged message in its original context.

When you are ready to process the flagged message, check the box next to the message.

Resolving flagged messages

Copied!

After selecting one or more flagged messages, a set of actions to resolve the message will appear at the top of the queue. You will have three options for processing options.

Unflagging false positives

Copied!

If a message was incorrectly flagged, use the Unflag button. This will move the message to the Reviewed bucket.

Banning the user

Copied!

You can apply a ban to users that have broken your community guidelines. You can ban a user for either 24 hours or permanently and you have the option to ban the user from the channel where the flagged message originated or globally.

Take note that the default Stream Ban functions similarly to a Shadow Ban. This means that a banned user will still be able to send messages that are not visible to other users. The logic for how the application handles banning is flexible and you can customize it. See moderation for more information.

Deleting the user and message

Copied!

For spammers, bots, or exceptionally heinous content, it may not make sense to bother with a ban. If necessary, you have the option to delete an offending message and, optionally, the user that created it.

Live chat view

Copied!

Reactive moderation covers most of the a moderator's work, but there are scenarios such as livestreams or other events where moderators need to be watching the chat ready to act.

The Live Chat view addresses that case by putting the suite of moderation tools and actions right next to a live feed of chat messages for a given channel or user.

Moderating individual messages

Copied!

You can use the ellipses next to a message to get access to more moderation options.

You can flag messages, mute a user, edit an offending message, or delete the message.
  • Flag the message to put it into the flagged message queue.

  • Mute the message to make it invisible to other users.

  • Edit the message to remove anything against community guidelines.

  • Delete the message.

Moderating users

Copied!

The live chat view also shows all members active in a chat channel.

You can use the gear icon next to a user to see more information about them in the Chat Explorer or issue a ban against them. The ban can be temporary or permanent.

You can temporarily or permanently ban a user.