Roadmap & Changelog

Roadmap

  • Configure LLM or NLP per policy
  • JSON editor to set up the LLM by pasting a config
  • Policy versioning: revert to an older config from the policy or evaluation screen
  • Stronger scam and phishing detection (AI on top of URL allowlists, with user scoring)
  • Public moderation benchmark
  • LLM judge for sensitive labels
  • Vertical policy packs

Changelog

September 2026

Text normalization before moderation

  • Chat, Feeds, and Check now decode HTML entities and strip zero-width / invisible characters before filters, AI, and the review queue run
  • Encoded URLs and words (https://…, missing semicolons, h chains, h​ttp) match the same plain rules as the rendered text
  • Stored message bodies are unchanged; the review queue shows the decoded copy
  • Details: Text Normalization

Analyze API

  • New analyze method on the server-side SDKs (POST /api/v2/moderation/analyze) for per-field text and image screening
  • Documented on the Content page next to Check, with a comparison of when to use each
  • Named texts via the server-side SDKs. Raw image:<label> bytes are HTTP multipart only (not in the SDK)
  • Stateful (review queue + rules) or stateless (inline verdicts only). Sync HTTP body or async completion webhooks
  • New webhook events: moderation.text_analysis.complete, moderation.image_analysis.complete, moderation.analysis.failed
  • Details: Analyze

Keyframe video moderation

  • Uploaded videos can be sampled into frames, run through image AI, and scored worst-frame-wins
  • Results present as ai_video, so existing video rules, billing, and queue filters keep working
  • Configure sampling in the dashboard; flagged videos play in the review queue
  • Call review: the timeline shows which rule fired and highlights the keyframe or caption that caused it
  • Details: AI Video File Moderation

Rules and flood detection

  • user_reaction_count: act on reaction velocity, or on the number of distinct messages a user reacted to
  • user_identical_image_count: the same image matches by bytes, not by CDN URL
  • Identical flood can count the same text across users (track_across_users)
  • Flood windows accept 30s and 15s. Optional min_text_length skips short copy
  • Optional country_code on Check and Analyze (ISO 3166-1 alpha-2)
  • Feeds activity and comment custom now reaches content custom-property rules
  • Domain allow lists win over AI Link / URL detection for those hosts
  • Details: Rules and Flooding

Review queue and dashboard

  • Dedicated Moderation API and webhook logs, no longer mixed into Chat → Logs
  • Usage → Moderation: org-wide AI text, image, and video charts plus a per-app table
  • Content queue: min-confidence filter, keyword search, and filter by rule name
  • Labels explorer: keyword search on stored content
  • Custom queue actions for standalone (non-Chat / Feeds) entities
  • Restore is the single reversal action (replaces a separate Unblock)
  • Context modal shows the action taken, and nests image L2s under their L1
  • Appeals: translate the reason and linked content; appeal one stream:user ban at a time
  • Server-side shadow enforcement: shadowed Chat messages and Feeds activities stay visible only to the author
  • Details: Review Queue, Appeals, and Logs & Analytics

August 2026

Policy evaluations

  • New Evaluations page under Configuration in the Moderation dashboard
  • Create a fixed batch of production or pasted content, run it through a policy, and compare later runs to a baseline
  • Server-side REST API under /api/v2/moderation/policy_tests/

February 2026

New Moderation Dashboard + Analytics

  • Moderation dashboard available in legacy and beta
  • Call moderation analytics widgets in both dashboards

Advanced Call Moderation Controls

  • Configurable call moderation via rule builder
  • Reactive moderation support (e.g., moderate only new users)
  • Ban user after X call violations

Expanded API & SDK Moderation Support

  • SendMessage API now includes moderation object (server-side)
  • check_username method added to Ruby SDK
  • Delete action support in moderation queue + webhook event

January 2026

  • User Profile Moderation
  • Added support for delete actions within the queue with a corresponding webhook event
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