User Average Response Time

The User Average Response Time feature enables users to view the average response time of other users in their public profiles. This metric helps set expectations for communication responsiveness, which is particularly valuable in marketplace applications where prompt responses are important for successful transactions.

Configuration

To enable user response time tracking, set the user_response_time_enabled setting to true:

// Enable user response time tracking
await client.updateAppSettings({
  user_response_time_enabled: true,
});

# Enable user response time tracking
client.update_app_settings(user_response_time_enabled=True)

// Enable user response time tracking
$update = $client->updateAppSettings([
	'user_response_time_enabled' => true
]);

// Enable user response time tracking
settings := NewAppSettings().SetUserResponseTimeEnabled(true)
err = client.UpdateAppSettings(settings)
if err != nil {
	log.Fatalf("Err: %v", err)
}

# Enable user response time tracking
client.update_app_settings({ 'user_response_time_enabled' => true })

// Enable user response time tracking
await appClient.UpdateAppSettingsAsync(new AppSettingsRequest
{
  UserResponseTimeEnabled = true,
});

// Enable user response time tracking
App.update().userResponseTimeEnabled(true).request();

// This is a server-side only feature, choose any of our server-side SDKs to use it

Once enabled, the avg_response_time field will be included in user responses and displayed in user profiles.

Use Cases

Marketplace Applications

• Buyers can see how quickly sellers typically respond before initiating contact
• Marketplaces can highlight responsive sellers with badges or sorting options
• Customer support teams can identify and reward highly responsive users

Service Platforms

• Service providers can demonstrate their responsiveness to potential clients
• Users can select service providers based on communication expectations

Customer Support Applications

• Display agent responsiveness to help manage customer expectations
• Create internal leaderboards based on response times

How It Works

• The system tracks the time between replies in a channel and when they respond
• When a user sends a new message that isn’t the first in a channel, the system calculates a new average
• This data is then displayed in the user’s public profile or returned in the avg_response_time field