Exporting Data

Export channels and users to retrieve messages, metadata, and associated data. All exports run asynchronously and return a task ID for tracking status.

All export endpoints require server-side authentication.

Exporting Channels

$response = $client->exportChannels(new Models\ExportChannelsRequest(
    channels: [
        new Models\ChannelExport(
            type: "livestream",
            id: "white-room",
            messagesSince: new \DateTime("2020-11-10T09:30:00Z"),
            messagesUntil: new \DateTime("2020-11-10T11:30:00Z"),
        ),
    ],
    includeTruncatedMessages: true,
));

$taskId = $response->getData()->taskID;

Channel Export Options

ParameterDescription
typeChannel type (required)
idChannel ID (required)
messages_sinceExport messages after this timestamp (RFC3339 format)
messages_untilExport messages before this timestamp (RFC3339 format)
include_truncated_messagesInclude messages that were truncated (default: false)
include_soft_deleted_channelsInclude soft-deleted channels (default: false)
versionExport format: v1 (default) or v2 (line-separated JSON)

A single request can export up to 25 channels.

Export Format (v2)

Add version: "v2" for line-separated JSON output, where each entity appears on its own line.

$response = $client->exportChannels(new Models\ExportChannelsRequest(
    channels: [new Models\ChannelExport(type: "livestream", id: "white-room")],
    version: "v2",
));

Checking Export Status

Poll the task status using the returned task ID. When the task completes, the response includes a URL to download the JSON export file.

$response = $client->getTask($taskId);

echo $response->getData()->status;
  • Download URLs expire after 24 hours but are regenerated on each status request
  • Export files remain available for 60 days
  • Timestamps use UTC in RFC3339 format (e.g., 2021-02-17T08:17:49.745857Z)

Exporting Users

Export user data including messages, reactions, calls, and custom data. The export uses line-separated JSON format (same as channel export v2).

const response = await serverClient.exportUsers({
  user_ids: [user1.id, user2.id],
});
const taskID = response.task_id;

A single request can export up to 25 users with a maximum of 10,000 messages per user. Contact support to export users with more than 10,000 messages.

Checking Export Status

$response = $client->getTask($taskId);

if ($response->getData()->status === "completed") {
    echo $response->getData()->result["url"];
}