Product

In-App Voice and Video Calling: Complete Implementation Guide for Product Managers

We've all been in the situation where we're typing out a message in an app and think, "actually, I just need to call this person." In-app voice and video calling is how you add this functionality to your product. With in-app video, your users can talk to each other without jumping to a different app.
Read more ->
13 min read

TalkJS Alternatives – Comparing the Top 7 Competitors

TalkJS has carved out a niche in the chat API space by focusing on simplicity. Its ready-to-use UI and straightforward setup make it appealing for teams that want to add in-app messaging without sinking months into development. Still, speed isn't the only factor when choosing a messaging provider. The right platform should align with your
Read more ->
14 min read

Chat UX Best Practices: From Onboarding to Re-Engagement

Product managers live in two dimensions that most other teams overlook. The first dimension is depth: perfecting individual features, optimizing performance, squashing bugs. This is where engineers and designers naturally focus: creating each component that is both technically elegant and visually flawless. But the second dimension is where PMs earn their keep: the horizontal view
Read more ->
10 min read

NLP vs LLM for Content Moderation: How to Choose the Right AI Approach

The explosion of user-generated content (UGC) has made AI content moderation an operational necessity for digital platforms. From in-game chat and livestream comments to social media threads and marketplace reviews, trust and safety teams are under growing pressure to detect harmful content at scale and in real time. As platforms grapple with new regulatory requirements,
Read more ->
8 min read

Social Media Moderation Guide: Tools, Examples, & Best Practices

Whether building a social app or managing a brand's online presence, moderation is key to balancing free expression with user safety, brand trust, and legal compliance. Get started! Activate your free Stream account today and start prototyping. The scale of moderating social media is massive. For example, Meta flagged and removed over 16 million content
Read more ->
10 min read

Content Moderation at Scale: Handling Millions of Messages Without Sacrificing UX

In 2021, Twitch streamers, mainly Black and LGBTQ+, were hit with a wave of "hate raids." These automated bot swarms dumped dozens of identical slurs and threats into chat rooms in bursts that lasted seconds. The median raid spewed ~48 messages in <16 s. 222 bots hit one channel at once. In the fallout, creators organised
Read more ->
13 min read

Chat Moderation 101

Chat is a powerful tool for building community, but without safeguards, it can quickly become a source of harm. Toxic behavior, spam, and abuse can erode user trust in seconds. That's where chat moderation comes in: it protects users, preserves the integrity of your platform, and ensures conversations remain safe and constructive. What Is Chat
Read more ->
11 min read

In-App Surveys: A Comprehensive Playbook

Within 30 days of installing an app, roughly 97% of users uninstall it or become inactive. Instead of trying to guess why users abandon an app, you can ask them directly by conducting surveys inside the app. This gives them a voice in the moments that matter, so organizations can move beyond assumptions and improve
Read more ->
10 min read

Alpha Release: Activity Feeds v3

Apps use Stream's Activity Feeds API with hundreds to millions of users. Today, we're excited to share the third iteration of our Feeds API, Feeds v3, which builds on our scalability and expands our Activity Feeds API to include popular community features like for-you feeds, client-side SDKs, comments, activity expiration, and more—all while being 30%
Read more ->
3 min read